Wayvia (formerly PriceSpider)

Customer Success Manager

Wayvia (formerly PriceSpider)

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manage full customer lifecycle: onboarding, adoption, expansion selling, and renewals.
  • Lead customer retention initiatives and strategies.
  • Collaborate with new sales and internal teams to onboard and support new customers, becoming trusted advisors to existing customers.
  • Develop expertise in e-commerce and our product suite, providing valuable insights to customers for achieving business objectives through data analysis and reporting.
  • Create success plans and conduct executive-level quarterly business reviews.
  • Build cross-functional relationships at both user and executive levels across multiple internal teams and brands.

Requirements

  • Bachelor’s Degree or equivalent experience.
  • Experience in Account Management or Customer Success working in digital media, e-commerce, technology platforms and/or a SaaS company.
  • Proven ability to manage and grow a substantial book of business and share best practices with peers.
  • Experience with major retailers (e.g., Amazon, Best Buy, Walmart) is a plus.
  • Strong multitasking and prioritization skills; ability to manage competing priorities effectively.
  • Project Management experience or skills are strongly desired
  • Account planning is a plus
  • Experience with Google Analytics and Digital Marketing are strongly desired
  • Previous experience with performance-based compensation tied to sales/revenue and retention goals.
Benefits
  • Flexible work-from-home arrangements
  • 401K Match
  • Flexible vacation
  • Medical/Dental/Vision
  • 16 weeks of paid parental leave (US)
  • Technical stipend
  • Professional development programs
  • Wellness programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisreportingproject managementaccount planningdigital marketingcustomer lifecycle managementcustomer retention strategiese-commerce expertiseSaaS experienceperformance-based compensation
Soft Skills
multitaskingprioritizationcollaborationrelationship buildingtrusted advisorcommunicationstrategic thinkingexecutive-level engagementinsight generationbest practices sharing
Certifications
Bachelor’s Degree