Senior Director, Professional Services
Wayvia (formerly PriceSpider)
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $150,000 - $200,000 per year
Job Level
Senior
About the role
- Build and scale a professional services organization that combines technical services, sales engineering support, and managed/professional service delivery.
- Develop a modern services model that increases efficiency, accelerates customer outcomes, and reduces manual operational workload.
- Transform services into a profit-center function by designing repeatable, packaged, and value-driven offerings.
- Create and evolve service methodologies, delivery frameworks, and best practices across professional services.
- Drive operational maturity in forecasting, resourcing, utilization management, project governance, and tool adoption.
- Serve as a connective leader between Product, Engineering, CX, Support, Sales, and Operations to remove friction and accelerate customer value.
- Provide structured feedback loops that inform roadmap decisions, product enhancements, and process improvements.
Requirements
- 8+ years leading technical and non-technical teams in a customer-facing environment
- 3+ years leading Professional Services at a SaaS company
- Proven success implementing scalable delivery methodologies and operational frameworks
- Demonstrated ability to transform services into efficient, standardized, measurable delivery programs
- Strong consulting background with matrixed cross-functional leadership
- Excellent communication skills and executive presence
- Highly organized, self-driven, and comfortable navigating ambiguity
Benefits
- Flexible work-from-home arrangements
- 401K Match
- Flexible vacation
- Medical/Dental/Vision
- 16 weeks of paid parental leave (US)
- Technical stipend
- Professional development programs
- Wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
delivery methodologiesoperational frameworksservice methodologiesproject governanceutilization managementforecastingprocess improvementssales engineering supportmanaged servicesprofessional services
Soft skills
leadershipcommunication skillsexecutive presenceorganizational skillsself-drivennavigating ambiguitycross-functional leadershipcustomer-facingconsultingfeedback loops