IT Helpdesk Engineer

Waystone

IT Helpdesk Engineer supporting technical service desk management for Waystone, a leading asset-servicing solutions provider. Resolving incidents and supporting team objectives while ensuring high customer service levels.

Posted 7/19/2026full-timeDublin • 🇮🇪 IrelandJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical service desk management, incident resolution, and customer communication while ensuring compliance with IT processes and policies. Proficient in Active Directory, MFA, and support for various technologies, contributing to team objectives and project tasks.

Highest-signal resume keywords

ITIL CertificationHelpdesk ExperienceActive Directory ManagementMFA SupportStrong MS Office Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Service Desk ManagementIncident ResolutionInformation Technology PrinciplesDisaster Recovery SupportTicket Life Cycle Management

Soft Skills

Time ManagementOrganizational SkillsOral/Written CommunicationCritical ThinkingTeam Collaboration

Tools & Technologies

WebExMobile DevicesIT Service Management Tools

Certifications & Qualifications

ITIL Certification

Industry Keywords

Customer ServiceComplianceProcess AdherenceTechnical Qualifications

About the role

Key responsibilities & impact

Support the IT team in all aspects of technical service desk management, project tasks and monitoring
Action and resolve all incidents/requests that come to the service desk queue or phone lines with the agreed service levels
Ensure that ticket assignments will maximise efficiency
Escalate tickets to the relevant level if required and request updates
Ensure that the entire ticket life cycle is carried out with the highest level of customer service through appropriate communication and follow ups
Proactively keep the end user updated on the current ticket status with related communications
Stay up to date with all relevant technology hardware and software to provide the first level of support
Assist in relevant and identified projects and contribute inputs where required
Assist in disaster recovery testing and support for any production disaster recovery incidents
Contribute strongly to the team in achieving the overall team objectives
Actively gain knowledge from more experienced team members
Ensure that all activities conform to the process and procedures that are in place in the IT department
Ensure complete compliance with internal and corporate policies

Requirements

What you’ll need

A degree in IT or relevant experience
ITIL Certified
General knowledge of information technology, theory, principles, and practices
Any technical qualifications
Minimum of 2 years in a helpdesk role
Outstanding time management, organisational skills, oral/written communication skills, critical thinking and attention to detail is required
Ability to interact and communicate with colleagues efficiently and effectively
Be able to work under pressure and against tight deadlines to implement pragmatic and intelligent decisions
Be adaptable and work as an effective member of a team
Work conscientiously and use own initiative
Be calm under pressure and manage stressful situations
Strong MS Office Skills
Strong understanding of Active Directory
Experience support WebEx and mobile devices
MFA experience

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Waystone Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2000 💸 Finance 📋 Compliance Finance
Compliance
Investment Waystone is a leading provider of specialized services to the global asset management industry, particularly focusing on fund management and administrative solutions. They offer a comprehensive range of services, including risk management, regulatory compliance, and investment servicing tailored to meet complex client needs. Waystone operates as an authorized corporate director and provides ESG solutions, ensuring that their clients can navigate the evolving regulatory landscape effectively. IT Helpdesk Engineer 🔥 1 minute ago 🏢🏡 Dublin – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Support the IT team in all aspects of technical service desk management, project tasks and monitoring
Action and resolve all incidents/requests that come to the service desk queue or phone lines with the agreed service levels
Ensure that ticket assignments will maximise efficiency
Escalate tickets to the relevant level if required and request updates
Ensure that the entire ticket life cycle is carried out with the highest level of customer service through appropriate communication and follow ups
Proactively keep the end user updated on the current ticket status with related communications
Stay up to date with all relevant technology hardware and software to provide the first level of support
Assist in relevant and identified projects and contribute inputs where required
Assist in disaster recovery testing and support for any production disaster recovery incidents
Contribute strongly to the team in achieving the overall team objectives
Actively gain knowledge from more experienced team members
Ensure that all activities conform to the process and procedures that are in place in the IT department
Ensure complete compliance with internal and corporate policies 🎯 Requirements
A degree in IT or relevant experience
ITIL Certified
General knowledge of information technology, theory, principles, and practices
Any technical qualifications
Minimum of 2 years in a helpdesk role
Outstanding time management, organisational skills, oral/written communication skills, critical thinking and attention to detail is required
Ability to interact and communicate with colleagues efficiently and effectively
Be able to work under pressure and against tight deadlines to implement pragmatic and intelligent decisions
Be adaptable and work as an effective member of a team
Work conscientiously and use own initiative
Be calm under pressure and manage stressful situations
Strong MS Office Skills
Strong understanding of Active Directory
Experience support WebEx and mobile devices
MFA experience Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs IT Help Desk Technician 🕒 July 10 Moore Ireland 201 - 500 🤝 B2B Website LinkedIn All Job Openings IT Help Desk Technician providing high-quality IT support in Dublin for internal teams at Moore. Involves troubleshooting, user management, and documentation of IT processes and policies. 🏢🏡 Dublin – Hybrid ⏰ Full Time 🟢 Junior 💻 IT Support IT Helpdesk Technician 🕒 June 19 BDO Ireland 201 - 500 💸 Finance 🏢 Enterprise Website LinkedIn All Job Openings IT Technician providing exceptional technical support for BDO Ireland both onsite and remotely. Managing and resolving IT incidents with a customer-oriented approach. 🏢🏡 Dublin – Hybrid ⏰ Full Time 🟢 Junior 💻 IT Support 🚫👨‍🎓 No degree required Audit Manager 🕒 June 16 BDO Ireland 201 - 500 💸 Finance 🏢 Enterprise Website LinkedIn All Job Openings Audit Manager overseeing client portfolios and audit processes in a forward-thinking Audit Department at BDO Ireland. Seeking ambitious and delivery-focused professionals for transformative roles. 🏢🏡 Dublin – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support IT Specialist 🕒 May 14 G MASS Consulting 11 - 50 Website LinkedIn All Job Openings Senior Manager overseeing key products in global financial services technology. Leading teams and driving strategic technology programs in investment management and hedge fund sectors. 🏢🏡 Dublin – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs