Software Quality Operations Specialist

Waymo

Software Quality Operations Specialist at Waymo, focusing on assurance and operations for autonomous vehicle technology. Collaborating with engineering to implement AI and quality processes in a high-growth environment.

Posted 6/9/2026full-timeMountain View • California • 🇺🇸 United StatesMid-LevelSenior💰 $130,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Partner with Engineering to design, test, and deploy cutting-edge Machine Learning (ML) and Generative AI (Gen-AI) models and tools to drive step-change improvements in issue discovery & detection, triage efficiency, and quality assurance.
Leverage AI-powered insights and traditional triage signals to proactively identify emerging on-road issue trends, new risk scenarios, and edge cases. Develop and refine data-driven strategies for issue discovery and monitoring, enhanced by ML model outputs
Serve as the key link between AI/ML development and operational execution. Define and document new policies, guidelines, and Standard Operating Procedures (SOPs) that integrate AI tools and insights into daily vendor workflows.
Design and implement robust quality control processes for both human and AI-generated outputs. Perform meta-quality checks, validate the integrity of vendor work, and provide feedback to improve both human and model performance.
Act as the subject matter expert for our Software Quality Operations, working closely with stakeholders, program leads, and vendor teams to ensure seamless adoption and maximum impact of AI/ML advancements in our quality processes. Be the trusted source for creating and updating technical policies, guidelines, and standard operating procedures for new scopes, platforms, and driving signals
Provide technical leadership and consultation to stakeholders to enhance our workflows and quality. You'll be at the forefront of identifying and escalating issues with our tools, providing technical requirements to engineering, and driving user testing to support the development and deployment of new tooling features.
A proven ability to work in a fast-paced, high-stress environment while maintaining good judgment.
Excellent communication and interpersonal skills to effectively collaborate with a wide range of individuals in a diverse and dynamic work environment.

Requirements

What you’ll need

BS/BA degree or 4 years of relevant work experience in AV Software Quality Operations
Increased competency in supporting all phases of the machine learning development lifecycle, from data preparation and training to validation, deployment, and continuous monitoring.
Experience with ML testing and validation, including dataset quality assurance, bias detection, edge-case scenario testing, and performance evaluation using statistical metrics.
Ability to quickly learn and implement new concepts and utilize proprietary tools. Strong understanding of driving rules and regulations.
Must have the ability to work a flexible schedule, including some weekends and holidays, as needed.

Benefits

Comp & perks

Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program
equity incentive plan
generous Company benefits program, subject to eligibility requirements.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Machine LearningGenerative AIdata preparationmodel validationperformance evaluationdataset quality assurancebias detectionedge-case scenario testingcontinuous monitoringquality control processes

Soft Skills

communication skillsinterpersonal skillstechnical leadershipcollaborationproblem-solvingadaptabilityjudgmentconsultationfeedback provisionstakeholder engagement

Certifications

BS/BA degree