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Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Build and own the global framework for Global Operations Center capacity planning, acting as the primary program manager for resource scaling.
- Apply strong business judgment to ensure resource strategies accurately reflect commercial targets and real-world operational constraints.
- Oversee execution across large, cross-organization vendor partnerships, prioritizing structural efficiency models and strict SLA compliance.
- Provide critical input to decision-makers by translating complex capacity models into decisive narratives with clear P&L implications.
- Identify risks and advocate for structural fixes and "principled spending" rather than relying on temporary resource additions.
- Periodically perform technical deep-dives to ensure mathematical and capacity models remain transparent, verifiable, and free of "black box" assumptions.
- Partner with Product, Engineering, and Data Science to deploy models within centralized planning ecosystems.
Requirements
What you’ll need- Bachelor's degree in Business, Economics, Supply Chain, Operations Management, Finance, or equivalent practical experience.
- 5+ years of experience driving outcomes in capacity planning, commercial operations, S&OP, or strategic program management.
- Proven ability to drive collaborations with strategic partnership teams and proactively manage dependencies during high-growth phases.
- Exemplary presentation skills with the confidence to establish the "source of truth" and influence senior decision-makers.
- Direct expertise building and maintaining capacity models and roadmaps within scaled enterprise platforms like Anaplan.
- Proficiency with data querying (SQL) and foundational quantitative modeling to effectively guide technical partners and validate data.
Benefits
Comp & perks- Discretionary annual bonus program
- Equity incentive plan
- Generous Company benefits program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
capacity planningcommercial operationsS&OPstrategic program managementdata queryingSQLquantitative modelingcapacity modelsresource scalingstructural efficiency
Soft Skills
business judgmentcollaborationpresentation skillsinfluencerisk identificationadvocacycommunicationdecision-makingnarrative translationdependency management