Wayflyer

Customer Success Associate

Wayflyer

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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About the role

  • This is a sales role. You bring a strong hunter mentality, actively identifying upsell and growth opportunities.
  • Your main responsibility is managing a large portfolio of existing customers, with a focus on upselling, renewals, reducing churn, and delivering an outstanding customer experience- empathetic, solution-oriented, and customer-first.
  • You’ll confidently discuss business metrics, cash flow, sales cycles, marketing strategies, and financial products with a wide range of customers. You’ll also help them use Wayflyer dashboards effectively and build true product expertise.
  • We set the bar high for customer satisfaction (currently 4.9 stars on Trustpilot)

Requirements

  • At least 1 year of experience in a customer-facing role (Sales, Account Management, Consulting, etc.)
  • A self-driven, proactive, team-oriented mindset with fresh ideas for improving customer retention and product adoption
  • Fluent English (spoken and written)
  • Proven ability to build strong internal and external relationships
  • A track record of hitting targets while delivering excellent customer service, ideally in a startup or scale-up
  • Basic knowledge of finance and accounting (a plus)
  • The ability to stay calm and solution-focused in challenging customer situations
  • An analytical, data-driven approach with an eye for revenue opportunities
  • Experience with Google Ads and Facebook Ads (nice to have)
Benefits
  • 25 days of paid annual leave
  • Access support and resources to support your wellbeing, including our Wellbeing @ Wayflyer ERG
  • Private healthcare
  • Life insurance
  • Critical illness cover
  • Our pension plan helps you build a strong foundation for tomorrow, starting today
  • Generous parental and adoptive leave, including 6 months of paid leave for Primary Caregivers and 3 months of paid leave for Secondary Caregivers
  • With our equity scheme, you're not just an employee; you're a stakeholder in our journey
  • Enjoy the freedom to work remotely from anywhere in the world for up to 60 calendar days a year

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer retentionproduct adoptionfinancial productsdata-driven approachupsellingrenewalschurn reductionbusiness metricscash flowsales cycles
Soft skills
hunter mentalityempatheticsolution-orientedcustomer-firstself-drivenproactiveteam-orientedrelationship buildingcalm under pressureanalytical