Wayfinder

Operations

• Support Wayfinder’s back-to-school fulfillment season by placing orders, tracking progress, and troubleshooting issues in close partnership with our printing/shipping vendor
• Support Accounts Payable by processing bill payments and coordinating approvals and coding so bills are paid on time and accurately recorded.
• Liaise with customers to ensure timely payment of invoices and support an effective Accounts Receivable (AR) system
• Monitor and triage multiple company email inboxes, responding to requests, routing messages to the right owners, and keeping communications organized and easy to find
• Contribute to maintaining an accurate and actionable CRM (Salesforce) by updating accounts, pulling reports, and conducting analyses, as needed
• Supported Wayfinder’s sales tax process by requesting and managing exemption certificates, tracking state-by-state requirements, supporting state registrations, and helping maintain ongoing compliance.
• Work cross-departmentally to strategize and develop improvements and processes that contribute to the operational success of Wayfinder
• Supported Business Operations by maintaining accurate company records and documentation (e.g., W-9s, insurance, corporate details), and providing information to customers and sales reps as needed.
• Provide day-to-day tech support and reinforced company tech compliance (access, tools, and basic troubleshooting)
• Support People Operations with Onboarding & Offboarding of Employees, Contractors, and other strategic partners

Operations Associate