Customer Service Supervisor
Wawa, Inc.
full-time
Posted on:
Location Type: Office
Location: Camp Springs • Maryland • 🇺🇸 United States
Visit company websiteSalary
💰 $22 - $30 per hour
Job Level
SeniorLead
About the role
- Deliver outstanding customer service and resolve inquiries promptly
- Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training
- Lead, motivate, and train Associates to drive sales and performance during shift
- Ensure consistent execution of customer service programs, policies, and store technology components
- Manage cash processes, inventory, vendor check-ins, and store safety
- Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need
Requirements
- High School Diploma or GED equivalent
- Must be 18+ years old with reliable transportation
- Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
- Supervisory experience, ideally in retail or food service environments, is a plus
- Strong customer service, relationship-building, and communication skills
Benefits
- Medical, dental, vision and mental health benefits
- ESOP (Employee Stock Ownership Plan)
- 401(k) + matching
- Education Assistance Program
- Store discounts
- Paid time off
- Paid parental leave
- Access to additional benefit and wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicerelationship-buildingcommunicationleadershipmotivationtrainingcollaborationflexibilityproblem-solvingperformance management
Certifications
High School DiplomaGED