Wawa, Inc.

General Manager

Wawa, Inc.

full-time

Posted on:

Location Type: Office

Location: Towson • Maryland • 🇺🇸 United States

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Salary

💰 $70,000 - $85,000 per year

Job Level

Mid-LevelSenior

About the role

  • Oversee daily store operations, ensuring safety, service, and efficiency while maintaining compliance with audits, policies, and all regulations.
  • Own accountability to meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans.
  • Analyze trends, control costs, reduce waste, and manage cash procedures to ensure profitability.
  • Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.
  • Ensure store-wide safety, service, and operational excellence by executing policies, driving compliance, managing safety programs, and implementing continuous improvement initiatives.
  • Champion company initiatives, communicate the “why” behind changes, and ensure successful implementation and long-term adoption of programs and processes.
  • Create an inclusive, collaborative team culture focused on achievement, motivation and customer service.
  • Hire, train, and develop a high-performing team through coaching, performance management, and ongoing feedback.
  • Support leadership development and drive a culture of excellence through formal talent management processes, training and onboarding.
  • Maintain proper coverage in a 24/7 environment through strategic scheduling and resource allocation.
  • Ensure a seamless and satisfying shopping experience by actively responding to customer feedback, resolving issues, and creating plans to exceed expectations.

Requirements

  • High School Diploma or GED equivalent
  • Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
  • Proven leadership experience in fast-paced retail, food service, or fuel environments
  • Proven ability to coach, develop, and inspire career growth in individuals
  • Excellent communication, customer service, and relationship-building skills
  • Highly organized, detail-oriented, and able to manage multiple priorities independently
  • Skilled in problem-solving, critical thinking, and decision-making
  • Solid understanding of store financials and their impact on business performance
  • Demonstrated ability to proactively recognize trends and drive change to achieve optimal business results
Benefits
  • medical
  • dental
  • vision and mental health benefits
  • ESOP (Employee Stock Ownership Plan)
  • 401(k) + matching
  • Education Assistance Program
  • store discounts
  • paid time off
  • paid parental leave
  • access to additional benefit and wellness programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
financial analysisinventory managementcost controlcash managementperformance managementschedulingtrend analysiscompliance managementsafety program implementationcontinuous improvement
Soft skills
leadershipcoachingcommunicationcustomer servicerelationship buildingorganizational skillsproblem-solvingcritical thinkingdecision-makingteam collaboration
Certifications
High School DiplomaGED