Service/Operations Manager
Wavestone
full-time
Posted on:
Location Type: Remote
Location: Romania
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Tech Stack
About the role
- Lead and manage IT Service Management (ITSM) processes, including incident, change, and problem management.
- Translate strategic directives into operational execution across cross-functional teams.
- Monitor and analyze KPI dashboards to identify performance bottlenecks and priorities.
- Drive process optimizations and continuous improvement initiatives.
- Build and maintain strong relationships with internal and external stakeholders.
- Ensure service delivery and adherence to project deadlines.
- Own operational risks and opportunities, including financial performance.
- Support onboarding of new team members through documentation.
Requirements
- University degree in Engineering, Business Administration, Computer Science, or a related field.
- Minimum of 4 years' experience in IT service management, operations, or project management roles.
- Strong knowledge of ITIL, service delivery frameworks, and project governance.
- Experience with tools such as JIRA, MS Project, ServiceNow, Automic UC4, and the Microsoft Office Suite.
- Excellent analytical, organizational, and time-management skills.
- Fluent in business English and German (written and spoken).
- Experience managing client relationships and implementing transformation initiatives.
- Certifications such as PMP, Prince2, PSM, or ITIL are a plus.
- High willingness to learn, proactive mindset, and ability to succeed in a dynamic environment.
Benefits
- Career model: For us, an individually tailored career means personalized development opportunities aligned with your vision and pace.
- Training: Grow with us — stay up to date through over 200 training days per year in our academy or continue your development with certification courses.
- German courses: We encourage you to learn a new language, as it will be useful for your professional development.
- Leadership culture: Respect, appreciation, and the highest level of expertise are the core elements of our "Coaching & Leading" leadership model.
- Mobile work: Flexible, mobile working is part of our DNA.
- Me-Time: We offer tailored vacation days that increase each year based on company tenure (up to 30 days).
- Private health insurance: Your health is important to us.
- Multi-benefits platform: You have the option to choose how to allocate your benefit funds.
- Mindfulness & Health: The Mindfulness Community offers mindfulness training and regular group sessions.
- Events: Numerous networking and social events are an integral part of our Wavestone life.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT Service Managementincident managementchange managementproblem managementKPI analysisprocess optimizationcontinuous improvementproject managementITILservice delivery frameworks
Soft Skills
analytical skillsorganizational skillstime-management skillsrelationship managementproactive mindsetability to learncommunication skills
Certifications
PMPPrince2PSMITIL