Associate Consultant, Customer Experience & AI Strategy
Wavestone
full-time
Posted on:
Location Type: Hybrid
Location: Nürnberg • Germany
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Tech Stack
About the role
- You advise our clients on designing and optimizing sales, customer, and service solutions, including requirements gathering, vendor selection, and agile implementation.
- You define and implement future-proof omnichannel strategies with the team and optimize sales processes.
- Your focus is on creating seamless customer engagement and strategically shaping customer processes.
- You develop strategic target operating models for customer service organizations and analyze customer service journeys.
- You analyze existing CX system landscapes and provide concrete recommendations for optimization.
- You design innovative use cases for the application of generative AI and automation in sales and service.
Requirements
- (shortly) Successfully completed degree in economics, business administration, business informatics, computer science, mathematical economics, or economics.
- Ideally, initial practical project experience in sales, omnichannel management, and customer service, either at a consulting firm or in-house.
- Basic knowledge of customer-centric sales, marketing, and CRM processes.
- Familiarity with the Microsoft Dynamics 365 product portfolio.
- Interest in relevant sales, CRM, and loyalty platforms (Salesforce, Microsoft Dynamics, ServiceNow, Genesys, Sprinklr, Qualtrics).
- Initial understanding of the logic of modern CX platforms and technologies (e.g., Adobe Experience Cloud, Salesforce, SAP CX).
- Curiosity about using generative AI and automation in customer processes and an understanding of how these technologies can improve the customer experience.
Benefits
- Our Personal Growth Model and Coaching & Leading approach provide you with close, comprehensive support for both your long-term development and daily business.
- In our Academy you will find a wide range of further training opportunities such as language and certification courses, individual coaching, or targeted leadership training.
- A flexible career model and Fluid Company approach allow you to decide where and how quickly you want to progress.
- For a good balance, we try to offer as many positions as possible on a part-time basis.
- Thanks to the Mobile Work Policy, you can comfortably work from home or from one of our offices in Germany.
- Mobile Work Abroad allows you to work up to 50 days a year from EU countries (as well as the UK, Norway, Iceland, Liechtenstein, Switzerland).
- 30 days of annual leave, additional days for special family circumstances, and various sabbatical options.
- A fixed monthly mobility budget for flexible and environmentally conscious mobility.
- Starting at the Manager/Managing Consultant level, an electric vehicle is available to you as an alternative.
- Our values — responsible, energetic and together — are central parts of our daily work.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
requirements gatheringvendor selectionagile implementationomnichannel strategiescustomer engagementcustomer service journeysCX system optimizationgenerative AIautomation
Soft skills
advisingstrategic thinkinganalytical skillscuriosity