Wave

IT Operations Lead

Wave

full-time

Posted on:

Location Type: Hybrid

Location: Los Angeles • California • 🇺🇸 United States

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Salary

💰 $100,000 - $140,000 per year

Job Level

Senior

Tech Stack

CloudDNSFirewallsLinuxMacOSPython

About the role

  • Manage and evolve Wave’s IT ecosystem — including servers, storage, Perforce environments, studio workstations, and cloud integrations.
  • Maintain and support the specialized hardware and software used in live VR concert production, including motion capture systems, render nodes, and streaming setups.
  • Design, monitor, and maintain reliable, low-latency studio networks (LAN/WAN/Wi-Fi).
  • Oversee Perforce version control servers and workflows, ensuring efficient branching, replication, user permissions, and backups.
  • Establish and enforce security best practices for credentials, data, and access control.
  • Implement tools and scripts for automated deployment, patching, and performance monitoring to ensure proactive issue detection.
  • Serve as the go-to person for IT and hardware support — from workstation setup to troubleshooting live production systems.
  • Manage IT hardware/software procurement, vendor relationships, and lifecycle tracking for studio assets.
  • Create and maintain detailed documentation of systems, processes, and runbooks for studio IT.

Requirements

  • 5+ years of progressive experience in systems administration or IT infrastructure roles, ideally in gaming, VR, VFX, or live production environments.
  • Hands-on experience administering Perforce.
  • Strong knowledge of Windows, macOS, and Linux environments and deployment tools.
  • Advanced understanding of network design and troubleshooting (firewalls, VLANs, VPNs, DNS, DHCP, and Wi-Fi optimization).
  • Experience supporting production and render systems, VR hardware, and media streaming workflows.
  • Proficiency in scripting or automation (Python, PowerShell, or Bash).
  • Excellent communication skills with the ability to collaborate cross-functionally with engineering, creative, and operations teams.
  • Proven ability to operate independently, prioritize effectively, and own projects from design to delivery.
Benefits
  • Insurance
  • 401k
  • Unlimited PTO
  • Laptop/desktop and other IT equipment as needed
  • Subsidized monthly home internet

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
systems administrationnetwork designtroubleshootingscriptingautomationPerforce administrationWindowsmacOSLinuxmedia streaming workflows
Soft skills
communicationcollaborationindependenceprioritizationproject ownership
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