Senior Product Manager, Risk Operations

Wave HQ

Senior Product Manager defining and building internal systems for Wave's payments operations. Driving strategy, efficiency, and better customer outcomes in a fintech environment.

Posted 7/8/2026full-timeRemote • 🇨🇦 CanadaSenior💰 CA$137,000 - CA$154,000 per yearWebsite

About the role

Key responsibilities & impact

Define the long-term vision for Wave’s Risk & Payment Operations Platform
Establish a unified strategy for operational workflows, decisioning, case management, and controls
Identify opportunities to reduce manual effort through automation and scalable platform capabilities
Balance operational efficiency, regulatory requirements, risk management, and customer experience
Build the systems that enable teams to investigate, review, approve, monitor, and manage customer activity
Define and improve operational workflows across risk reviews, compliance processes, fraud investigations, holds, reserves, disputes, and escalations
Create intuitive tooling that helps internal teams make consistent and effective decisions
Partner with stakeholders to eliminate operational bottlenecks and improve team productivity
Define platform capabilities for rules management, decision orchestration, case management, audit trails, and workflow automation
Partner with Engineering and Data teams to establish scalable foundations for operational decision-making
Create reusable platform services that can support multiple operational use cases across the business
Ensure systems are observable, measurable, and continuously improving
Advocate for customer experience within operational and risk-related workflows
Ensure operational processes are transparent, predictable, and minimize friction for legitimate customers
Partner with Support and Customer Success teams to improve communication and resolution experiences
Measure the impact of operational decisions on customer trust and satisfaction
Serve as the product leader for internal operations platforms across Payments
Align stakeholders across Product, Engineering, Risk, Compliance, Finance, Support, and Data
Drive prioritization and strategic decision-making in a highly cross-functional environment
Communicate platform strategy, progress, and outcomes to senior leadership

Requirements

What you’ll need

6+ years of Product Management experience, with a proven track record in high-growth fintech environments or driving product strategy through critical scaling phases.
Deep expertise in payments, financial operations, and navigating SMB-specific risk challenges in payments or payroll.
Experience applying machine learning or AI-based approaches to fraud detection, mitigation, and automated decisioning.
Demonstrated success building complex systems from the ground up within SaaS, payments, or highly operational environments.
Excellent communication and stakeholder management skills, with a history of aligning engineering, product, and diverse operational teams.
Experience designing and launching platform infrastructure, case management systems, workflow engines, and operational tooling.
Strong systems thinking with the ability to design end-to-end workflows, leverage decision engines/rules systems, and implement process automation.
Thorough understanding of compliance-driven requirements and relevant industry standards (e.g., AML, PCI-DSS, NACHA).

Benefits

Comp & perks

Bonus Structure
Employer-paid Benefits Plan
Health & Wellness Flex Account
Professional Development Account
Wellness Days
Holiday Shutdown
Wave Days (extra vacation days in the summer)
Get A-Wave Program (work from anywhere in the world up to 90 days)

ATS Keywords

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Hard Skills & Tools

Product StrategyOperational Workflow DesignFraud DetectionDecision OrchestrationCase Management SystemsProcess AutomationSaaS DevelopmentPlatform InfrastructureRisk ManagementCustomer Experience Optimization

Soft Skills

Excellent CommunicationStakeholder ManagementCross-Functional Collaboration