Customer Service Representative III – Strategic Projects

Watts Water Technologies

Customer service specialist managing strategic project orders for Watts, a manufacturer of sustainable water solutions. Coordinating customers, sales, operations, and manufacturing to deliver complex accounts on schedule.

Posted 8/13/2026full-time🇺🇸 United StatesMid-LevelSenior💰 $26 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer service for strategic accounts and project-based orders, with a strong focus on order management, problem-solving, and cross-departmental collaboration. Proficient in utilizing ERP systems and Microsoft Office tools to enhance operational efficiency and customer satisfaction.

Highest-signal resume keywords

SAP S4HANA ExperienceOrder ManagementCustomer Service SkillsProject CoordinationProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order EntryOrder ManagementExpediting OrdersStock Level ManagementPrice ChecksMicrosoft ExcelMicrosoft WordMicrosoft PowerPointProject TrackingERP Systems Monitoring

Soft Skills

Excellent Communication SkillsDetail-OrientedAbility to Handle Stressful SituationsCollaboration SkillsAdaptability

Industry Keywords

Customer ServiceProject LifecycleStrategic AccountsOperational EfficiencyAccount Documentation

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary Customer Service point of contact for assigned strategic accounts and high-volume, project-based customers
Manage day-to-day customer deliverables to align with project timelines, delivery commitments, and customer expectations
Coordinate with Sales, Product Management, Operations, Planning, Manufacturing, and Logistics on complex project orders
Act as the central liaison between customers and internal stakeholders throughout the project lifecycle
Manage project-based orders from entry through delivery, including configuration, changes, partial shipments, scheduled releases, billing, credit requests, claims, and expediting
Monitor ERP systems for order status, inventory availability, pricing, and production schedules
Respond to and resolve customer inquiries, issues, and escalations
Track project schedules, delivery milestones, and shipments and provide status updates
Create and maintain project trackers, service reports, and account documentation
Support customer and internal account meetings by coordinating logistics, preparing agendas, and documenting outcomes
Identify project risks and communicate mitigation plans and resolution options
Provide accurate product, service, order, delivery, and project-status information
Build relationships with strategic customers, independent agents, and internal partners
Document customer interactions, order activity, and project updates
Identify opportunities to improve customer service processes, project execution, and operational efficiency
Support special projects and other assigned duties

Requirements

What you’ll need

Minimum of 5 years of applicable experience preferred
SAP S4HANA and/or QAD experience required
Experience with order entry, order management, and expediting orders required
Experience with stock levels, stock location, order management, and price/availability checks or similar
Experience supporting large customer accounts or project-based orders
Strong problem-solving skills and ability to recommend solutions
Ability to meet deadlines and manage a heavy workload
Excellent verbal and written communication skills
Excellent customer service skills
Ability to collaborate across multiple departments
Detail-oriented with a high degree of accuracy
Ability to handle stressful and difficult customer situations tactfully
Proficiency with Microsoft Excel, Word, and PowerPoint
Commitment to Watts’ values and adherence to company policies, procedures, and standards
Punctuality, dependability, flexibility, and adaptability to changing priorities
Ability to remain seated and perform repetitive keyboard or mouse tasks for extended periods
Ability to read documents, use computers, perform data entry, and operate standard office equipment
Ability to occasionally lift and carry light objects

Benefits

Comp & perks

Competitive compensation based on your skills, qualifications and experience
Comprehensive medical and dental coverage
Retirement benefits
Family building benefits, including paid maternity/paternity leave
10 paid holidays and Paid Time Off
Continued professional development opportunities and educational reimbursement
Fitness reimbursements
Employee discount programs