Customer Service Representative

Watts Water Technologies

Customer Service Representative supporting B2B and B2C water filtration customers for Watts Industries. Handling inquiries, orders, technical explanations, complaints, and CRM records remotely with occasional Fort Worth office work.

Posted 8/5/2026full-timeFort Worth • Texas • 🇺🇸 United StatesJunior💰 $17 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service principles, with a strong focus on water filtration products and services. Proficient in CRM systems and Microsoft Office Suite, with the ability to effectively communicate technical concepts and manage high-volume customer interactions.

Highest-signal resume keywords

Customer Service ExperienceWater Filtration KnowledgeCRM System ProficiencyStrong Communication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Water Filtration TechnologiesTechnical Concept ExplanationData EntryTyping ProficiencyOrder Management

Soft Skills

Effective ListeningCustomer-Focused ApproachAttention to DetailAbility to Work IndependentlyCollaboration Skills

Tools & Technologies

CRM SystemsMicrosoft Office SuiteStandard Office Equipment

Industry Keywords

Water Quality StandardsHigh-Volume Customer ServiceManufacturing ServicesCustomer Complaints Management

About the role

Key responsibilities & impact

Handle incoming calls and email requests regarding water filtration products, services, and water quality concerns
Provide product specifications, features, benefits, and maintenance guidelines
Manage orders, track shipments, and coordinate returns or exchanges
Educate customers about water quality, filtration options, and system maintenance
Address customer complaints and escalate complex issues when needed
Document customer interactions, service requests, and technical issues in the CRM system
Collaborate with sales, technical support, and operations teams to resolve product and service issues
Report to the Customer Service Supervisor

Requirements

What you’ll need

High school diploma or equivalent required
Bachelor’s degree in a related field is a plus
Minimum of one year in a high-volume, call-centered customer service role, preferably in water filtration, manufacturing services, or a related industry
Familiarity with water quality standards and filtration technologies is an advantage
Ability to understand and explain technical concepts related to water filtration systems
Proficiency with CRM systems, Microsoft Office Suite, and relevant computer software applications
Demonstrated proficiency in typing, grammar, and proper phone etiquette
Knowledge of customer service principles and practices
Strong verbal and written communication skills
Effective listening skills and a customer-focused approach
Ability to work independently and collaboratively in a team environment
Strong problem-solving skills and attention to detail
Ability to manage high-volume tasks efficiently
Exemplary attendance and punctuality
Commitment to excellence and professionalism in customer interactions
Ability to remain seated at a desk or workstation for extended periods
Ability to perform repetitive typing and mouse tasks for extended periods
Ability to read documents, use a computer, and perform data entry
Ability to operate standard office equipment
Ability to occasionally lift and carry light objects

Benefits

Comp & perks

Competitive compensation based on your skills, qualifications and experience
Comprehensive medical and dental coverage
Retirement benefits
Family building benefits, including paid maternity/paternity leave
10 paid holidays
Paid Time Off
Continued professional development opportunities
Educational reimbursement
Fitness reimbursements
Employee discount programs