Technical Support Specialist
Watts Water Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $23 - $28 per hour
Job Level
Mid-LevelSenior
About the role
- Provide troubleshooting support for conditioning and filtration products across multiple sales channels
- Ensure accurate and prompt resolution of issues by phone and email, escalating concerns internally
- Assist customers with the installation and setup of residential and commercial equipment
- Enter customer orders, process warranty replacements, and provide post-sales order management support
- Use CRM and other software tools to document and manage customer needs and concerns
- Be a subject matter expert, offering product recommendations and support to both internal and external customers
- Collaborate with customer service and technical support teams within Watts
- Participate in continuous improvement initiatives to enhance products and processes
- Maintain knowledge of factory processes, tools, materials, and equipment
- Model Watts' commitment to quality and customer focus while fulfilling your role as a functional team member
- Demonstrate respect for coworkers and uphold Watts' business philosophy.
Requirements
- An associate degree or higher is preferred
- Experience with residential and commercial water filtration and conditioning systems is required
- Master Water Specialist certification is highly desirable
- Technical and mechanical experience with resolving product performance issues
- Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency
- Punctuality and dependability
- Ability to be flexible and adapt to changing work priorities and stressful conditions
- Adherence to all personnel policies, procedures, and standards of process as implemented by Watts
- Maintain productive and collaborative relationships with other Watts employees
- Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.
Benefits
- Competitive compensation based on your skills, qualifications and experience
- Comprehensive medical and dental coverage, retirement benefits
- Family building benefits, including paid maternity/paternity leave
- 10 paid holidays and Paid Time Off
- Continued professional development opportunities and educational reimbursement
- Additional perks such as fitness reimbursements and employee discount programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootinginstallationsetuporder managementwarranty processingproduct performance resolutiontechnical supportmechanical experiencecustomer support
Soft skills
flexibilitydependabilitycollaborationcustomer focusintegrityaccountabilitycontinuous improvementinnovationtransparencyrespect
Certifications
Master Water Specialist certification