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About the role
Key responsibilities & impact- Engage and convert high-intent leads through outbound follow-ups, warm lead activation, and pipeline engagement activities.
- Support the sales team by generating and qualifying outbound leads and building sales pipeline opportunities.
- Engage with prospects to understand their use cases, business requirements, pain points, and urgency.
- Conduct product walkthroughs and demos for prospective customers.
- Respond to customer and prospect inquiries through chat, tickets, and other support channels professionally and efficiently.
- Qualify leads based on use case, deal size, urgency, and product fit.
- Assist prospects in moving from initial interest to product adoption by providing guidance on platform capabilities and workflows.
- Maintain accurate lead and conversation tracking within CRM and ticketing systems.
- Collaborate closely with Sales, Product, Onboarding, and Support teams to ensure smooth customer engagement.
- Handle multiple customer conversations simultaneously while effectively prioritizing urgent or high-value opportunities.
- Stay updated on product enhancements, AI capabilities, automation workflows, APIs, and integrations.
Requirements
What you’ll need- 2–4 years of experience in Pre-Sales, Product Support, Technical Support, Customer Support, SDR/BDR, or similar customer-facing roles in a SaaS or software company.
- Experience handling chat, tickets, outbound follow-ups, or pre-sales conversations.
- Strong understanding of APIs, webhooks, automation workflows, or technical product integrations.
- Ability to qualify leads and identify customer requirements effectively.
- Experience conducting product demos or walkthroughs is preferred.
- Excellent verbal and written communication skills in English.
- Strong multitasking and prioritization abilities in a fast-paced environment.
- AI proficiency is mandatory.
- Comfortable working across APAC / EMEA shifts.
- Strong problem-solving mindset and customer-first approach.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account WATI Website LinkedIn All Job Openings 11 - 50 employees Founded 2021 🤖 Artificial Intelligence 🔌 API ☁️ SaaS Artificial Intelligence
- API
- SaaS WATI is a company that provides a communication platform leveraging the WhatsApp Business API to enhance marketing, sales, service, and customer support automation. By integrating various functionalities such as chatbots and analytics, WATI assists businesses in scaling customer interactions efficiently. Its services include managing conversations, providing personalized content, and connecting businesses with their audience through WhatsApp, Facebook, and Instagram, making it a robust solution for companies aiming to improve customer engagement and operational efficiency across digital channels. L1 Pre-Sales Support 🔥 0 minutes ago 🇮🇳 India – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🤑 Sales 🚫👨🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Engage and convert high-intent leads through outbound follow-ups, warm lead activation, and pipeline engagement activities.
- Support the sales team by generating and qualifying outbound leads and building sales pipeline opportunities.
- Engage with prospects to understand their use cases, business requirements, pain points, and urgency.
- Conduct product walkthroughs and demos for prospective customers.
- Respond to customer and prospect inquiries through chat, tickets, and other support channels professionally and efficiently.
- Qualify leads based on use case, deal size, urgency, and product fit.
- Assist prospects in moving from initial interest to product adoption by providing guidance on platform capabilities and workflows.
- Maintain accurate lead and conversation tracking within CRM and ticketing systems.
- Collaborate closely with Sales, Product, Onboarding, and Support teams to ensure smooth customer engagement.
- Handle multiple customer conversations simultaneously while effectively prioritizing urgent or high-value opportunities.
- Stay updated on product enhancements, AI capabilities, automation workflows, APIs, and integrations. 🎯 Requirements
- 2–4 years of experience in Pre-Sales, Product Support, Technical Support, Customer Support, SDR/BDR, or similar customer-facing roles in a SaaS or software company.
- Experience handling chat, tickets, outbound follow-ups, or pre-sales conversations.
- Strong understanding of APIs, webhooks, automation workflows, or technical product integrations.
- Ability to qualify leads and identify customer requirements effectively.
- Experience conducting product demos or walkthroughs is preferred.
- Excellent verbal and written communication skills in English.
- Strong multitasking and prioritization abilities in a fast-paced environment.
- AI proficiency is mandatory.
- Comfortable working across APAC / EMEA shifts.
- Strong problem-solving mindset and customer-first approach. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Sales Executive 🔥 5 hours ago Mondelēz International 10,000+ employees 👥 B2C 🛒 Retail Website LinkedIn All Job Openings Sales Executive developing customer relationships and optimizing sales at Mondelēz International. Ensuring visibility in retailers and hitting sales objectives in a dynamic environment. 🇮🇳 India – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🤑 Sales Master Trainer – Sales Capability Building 🔥 9 hours ago Adobe 10,000+ employees Website LinkedIn All Job Openings Master Trainer for Sales Capability Development at Adobe. Focusing on designing engaging learning experiences and facilitating consultative selling skills. 🇮🇳 India – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🤑 Sales Sales Manager 🕒 2 days ago Abbott 10,000+ employees ⚕️ Healthcare Insurance 🧬 Biotechnology 💊 Pharmaceuticals Website LinkedIn All Job Openings Professional Sales Manager achieving sales targets in assigned territory for Gennext. Responsible for relationship building and promoting products in the pharmaceutical division. 🇮🇳 India – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🤑 Sales Salesforce CPQ Architect 🕒 5 days ago TechTorch 51 - 200 🤖 Artificial Intelligence 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings Salesforce CPQ Architect designing and implementing CPQ solutions for private equity-backed firms. Leading configuration, deployment, and client training for optimized quoting workflows. 🇮🇳 India – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🤑 Sales Sales Manager 🕒 6 days ago Axalta 10,000+ employees Website LinkedIn All Job Openings Sales Manager developing new business in Industrial OEM customers with Axalta's high bake/low bake coatings portfolio. Focus on customer relations and project coordination across teams. 🇮🇳 India – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🤑 Sales View More Sales Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
ATS Keywords
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Hard Skills & Tools
lead qualificationproduct demosAPIswebhooksautomation workflowstechnical product integrationsCRM systemsticketing systemscustomer engagementpipeline management
Soft Skills
verbal communicationwritten communicationmultitaskingprioritizationproblem-solvingcustomer-first approachcollaborationadaptabilitytime managementinterpersonal skills