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Waterstone Mortgage Corporation

Loan Partner II

Waterstone Mortgage Corporation

Providing remote loan processing support for a Loan Officer based in Alaska. Responsible for documentation management and customer support in the loan application process.

Posted 7/15/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mortgage loan processing, including extensive knowledge of VA and FHA products, and proficiency in Encompass and Microsoft Office. Capable of effectively managing client communications and coordinating with multiple Loan Originators to ensure timely processing of loan applications.

Highest-signal resume keywords
Mortgage Loan Processing ExperienceEncompass LOS System ProficiencyVA and FHA Product KnowledgeMicrosoft Office ProficiencyPipeline Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Conventional Fixed Loan ProcessingARM Loan ProcessingHELOC ProcessingConstruction Loan ProcessingDocument ReviewFile TrackingAutomated Engine Submissions
Soft Skills
Customer CommunicationInterpersonal SkillsOrganizational Skills
Tools & Technologies
EncompassMicrosoft Office
Industry Keywords
VA ProductsFHA ProductsLoan OriginatorsPipeline MeetingsLoan Applications

About the role

Key responsibilities & impact
  • Function as the primary contact and liaison between clients, Branch Manager, Sales Manager and/or assigned Loan Originators
  • Responsible for taking applications over the phone and scheduling appointments
  • Coordinate weekly pipeline meetings with each Loan Originator for accurate file tracking
  • Track all requested documents in Encompass
  • Review documentation received within 24 hours of receipt for discrepancies
  • Contact customers within 24 hours of receiving the loan file and provide status updates
  • Respond to customer inquiries and other related parties on a transaction as needed

Requirements

What you’ll need
  • A high school diploma or general education degree (GED) is required
  • Five years of conventional fixed and ARM, HELOC and construction mortgage loan processing experience
  • Extensive knowledge of VA and FHA products is required
  • Proficient knowledge in Microsoft Office is required
  • Prior experience on Encompass LOS system or other mortgage processing software is required
  • DU, LP and other automated engine submissions experience is preferred
  • Must be able to maintain a pipeline of 15 files or more and or two or more Loan Originators.

Benefits

Comp & perks
  • Flexible work arrangements
  • Professional development opportunities
  • Health insurance
  • Paid time off