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Mortgage Loan Partner II
Waterstone Mortgage Corporation. Function as the primary contact and liaison between clients, Branch Manager, Sales Manager and/or assigned Loan Originators .
About the role
Key responsibilities & impact- Function as the primary contact and liaison between clients, Branch Manager, Sales Manager and/or assigned Loan Originators
- Responsible for taking applications over the phone and scheduling appointments
- Work as a liaison for Loan Originators and with processing to help coordinate weekly pipeline meetings with each Loan Originator for accurate file tracking
- Responsible for submitting complete loan applications for each customer file
- Track all requested documents in Encompass
- Review documentation received within 24 hours of receipt for discrepancies, omitted data, verified income calculation, asset verification and Encompass updates based on verified information
- Contact customer within 24 hours of receiving the loan file and call them on a weekly basis to give a status update to file
- Ensure files are complete and set-up in accordance with WMC policy and procedures
- Maintain contact with client throughout loan process
Requirements
What you’ll need- A high school diploma or general education degree (GED) is required
- Five years of conventional fixed and ARM, HELOC and construction mortgage loan processing experience
- Extensive knowledge of VA and FHA products is required
- Proficient knowledge in Microsoft Office is required
- Prior experience on Encompass LOS system or other mortgage processing software is required
- DU, LP and other automated engine submissions experience is preferred
- A federal registration through Nationwide Mortgage Licensing System (NMLS) is required
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
loan processingfile trackingincome calculationasset verificationdocument reviewapplication submissionpipeline managementautomated engine submissionsconventional fixed mortgageARM mortgage
Soft Skills
communicationclient liaisonorganizationalattention to detailcustomer servicetime managementproblem-solvingteam collaborationrelationship managementstatus reporting
Certifications
NMLS registration