Customer Success Manager – Strategic

Watershed

Strategic Customer Success Manager driving sustainability solutions for Fortune 500 customers at Watershed. Partnering with enterprise accounts to enhance operations through sustainability data.

Posted 5/11/2026full-timeNew York City • New York • 🇺🇸 United StatesSeniorLead💰 $180,000 - $200,000 per yearWebsite

About the role

Key responsibilities & impact

Own success for a small set of high-value customers, driving retention, growth, and impact.
Build trusted executive relationships, showing how sustainability data drives strategy.
Lead planning and governance with customers through roadmaps and executive reviews.
Represent the customer internally to shape product priorities and strategy.
Navigate complex customer organizations and coordinate internal teams to deliver value.

Requirements

What you’ll need

7+ years in enterprise SaaS (CSM, consulting, or solutions) with global strategic accounts.
Proven success building executive relationships and driving retention and expansion.
Strong communicator with C-suite presence, able to link sustainability data to strategy.
Skilled in change management, helping large organizations adopt new ways of working.
Commercially fluent, partnering with Sales on renewals and growth.
Highly organized, managing multiple enterprise accounts while driving outcomes.
Curious and adaptable, eager to make sustainability data the next frontier of business intelligence.

Benefits

Comp & perks

Offers Equity
Health/dental/vision insurance
401(k)
Unlimited paid time off
Paid parental leave
Fertility programs
Mental health programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

enterprise SaaSchange management

Soft Skills

relationship buildingcommunicationorganizational skillsadaptabilitycuriosity