Waterfall Technology Consulting Partners

Customer Engagement Specialist

Waterfall Technology Consulting Partners

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

About the role

  • Conduct high-volume outbound calls to new business prospects including physicians, Medspa, and aesthetic practices
  • Re-engage existing system owners to identify expansion, upgrade, or replacement through open house staffing opportunities
  • Introduce the company’s aesthetic technology portfolio at a high level and assess interest and timing
  • Navigate gatekeepers and engage decision-makers professionally and confidently
  • Qualify leads based on established criteria (practice type, decision-maker access, timing, budget, and intent)
  • Accurately document call outcomes and opportunity details in Salesforce or designated CRM
  • Submit qualified leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant with complete and actionable notes
  • Ensure timely and clean handoff to maximize conversion rates and rep productivity
  • Maintain consistent outbound activity levels aligned with performance expectations
  • Track follow-up cadence and engagement history to ensure no opportunity is missed
  • Collaborate with sales leadership to refine messaging, targeting, and qualification standards

Requirements

  • Bachelors degree (recommended, but not required), or equivalent professional experience in sales, marketing, or customer engagement
  • 1–3 years of experience in a sales, inside sales, or call center role (medical device or technology sales preferred)
  • Strong communication and interpersonal skills with the ability to connect quickly and build rapport
  • Self-motivated, goal-oriented, and resilient under pressure
  • Excellent organization and time-management skills
  • Preferred Experience with Salesforce CRM or similar platforms preferred
  • Passion for the aesthetics industry and eagerness to learn advanced technology and consultative selling methods
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
salesinside salescall center experiencelead qualificationconsultative selling
Soft Skills
communication skillsinterpersonal skillsself-motivatedgoal-orientedresilientorganization skillstime-management skills