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Supporter Relationship Manager
WaterAidSupporter Relationship Manager facilitating connections with high-value supporters for WaterAid. Focused on deepening commitment, enhancing experience, and fostering lasting relationships.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in building and managing relationships with supporters, particularly in fundraising contexts, while effectively creating and delivering supporter experience strategies. Strong interpersonal and communication skills are essential for engaging diverse audiences and fostering trust.
Highest-signal resume keywords
Relationship ManagementSupporter Experience StrategyPublic SpeakingStakeholder CollaborationLegacy Giving Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Soft Skills
Interpersonal SkillsCommunication SkillsTrust Building
Industry Keywords
FundraisingHigh-Value SupportersMid-Value SupportersLegacy GivingEquityInclusionSafeguarding
About the role
Key responsibilities & impact- Deliver exceptional personalised stewardship and build trusted relationships with key high-value supporters including legacy and mid-value supporters
- Develop and deliver a key supporter experience strategy, including in person and online thank you events and connection moments.
- Collaborate across teams to embed legacy giving conversations and create opportunities for blended giving conversations on lifetime and legacy giving.
- Champion WaterAid’s commitment to equity, inclusion and safeguarding.
Requirements
What you’ll need- Experience of building and managing meaningful relationships with supporters or customers in a fundraising or relationship management setting
- Excellent interpersonal and communication skills, with the ability to adapt your approach to different audiences and build trust
- Experience of creating and delivering a supporter experience strategy to deepen trust and commitment
- Experience of working with different stakeholders to spot cross organisation income opportunities and implement news ways of working
- **Although not essential, we’d prefer you to have:**
- Experience of working with legacy supporters and having legacy conversations
- Experience of working within a mid-value or high-value giving programme
- Experience in public speaking and giving presentations
Benefits
Comp & perks- 36 days’ holiday (this includes 8 Bank Holidays)
- Option to buy an extra 5 days’ annual leave
- Employer pension contribution up to 10 %
- Flexible and hybrid working arrangements
- Season ticket loan
- Free annual eye tests
- ‘Give as you Earn’ charitable giving scheme
- Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
- Sabbaticals (after qualifying period)
- Two paid volunteer day each year