Enterprise Service Management Technical Product Owner
Oracle
Oracle
Commercial Operations Specialist – Technical Product Owner
Watchmaker Genomics
full-time
Posted on:
Location Type: Hybrid
Location: Boulder • Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $130,000 per year
Job Level
SeniorLead
Tech Stack
ERPTableau
About the role
- Serve as the primary technical product owner for Salesforce CRM, including system administration, customization, workflow optimization, and user adoption.
- Ensure data integrity across Salesforce and integrated systems, establishing best practices for consistent, accurate, and reliable data management.
- Develop and standardize sales reporting, analytics, and forecasting to provide actionable insights to sales leadership and commercial teams.
- Design and implement dashboards and reports that track key commercial KPIs.
- Partner with IT to manage integrations between CRM (Salesforce) and ERP systems to ensure seamless data flow and cross-platform reporting.
- Troubleshoot ERP/CRM data issues and coordinate resolutions to minimize impact on sales operations.
- Support pipeline management and deal flow optimization by implementing CRM best practices and automation.
- Identify opportunities to leverage technology, automation, and process improvements to streamline commercial workflows.
- Collaborate with Marketing, Finance, Technical Support, Product Management, and IT to align reporting and strategic initiatives.
- Provide user training, resources, and support to ensure successful Salesforce adoption across the commercial organization.
- Contribute to strategic planning and budgeting by delivering accurate sales forecasts, market trend analysis, and customer insights.
Requirements
- Bachelor’s degree in Business Administration, Finance, Marketing, or a related field required
- MBA or advanced degree preferred
- 8-10 years experience in sales operations or commercial analytics
- Salesforce Administrator Certification preferred
- Strong experience with CRM systems, preferably Salesforce, including customization, analytics, and user training
- Advanced proficiency in Excel and experience with analytics and visualization tools such as Tableau, Power BI, or equivalent
- Demonstrated track record of process improvement and driving operational efficiencies
- Ability to multitask, perform consistently under pressure, and meet deadlines
- Strong interpersonal and communication skills with the ability to effectively interface across multiple departments
- Self-motivated, proactive, and capable of independent decision-making
Benefits
- Flexible Time Off and holidays
- Employer covers 75% of the base medical plan with buy-up options
- EAP (employee assistance program)
- Employer-paid dental
- Employer-paid vision
- Employer-paid $25,000 life/AD&D policy
- Paid parental leave
- 401(k) retirement plan with a 4% match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforce CRMsystem administrationcustomizationworkflow optimizationsales reportinganalyticsforecastingdata managementprocess improvementdata integrity
Soft skills
interpersonal skillscommunication skillsmultitaskingdecision-makingproactiveself-motivatedability to perform under pressurecollaborationuser trainingstrategic planning
Certifications
Salesforce Administrator CertificationBachelor’s degreeMBA