Wasserman

Senior Director, Client Services – Experiential

Wasserman

full-time

Posted on:

Location Type: Hybrid

Location: Brooklyn • California, New York, North Carolina • 🇺🇸 United States

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Salary

💰 $110,000 - $135,000 per year

Job Level

Senior

About the role

  • Oversee the successful delivery of agency projects, from brief to execution, ensuring client deliverables and project milestones are delivered on-time, on-budget and of a quality expected by Wasserman and its clients
  • Provide strategic leadership of accounts and own and nurture key client relationships
  • Manage a large team of 5 – 15 reports, developing and overseeing career paths, while mentoring mid-level to coach junior team members
  • Develop and present strategic and innovative work that demonstrates critical thinking and creative solutions
  • Manage a large account team or several small accounts, maintain constant understanding across projects and teams and ensure quality and consistency in delivery
  • Resource entire teams, understand variances in skillsets and maximize resources while reducing burnout
  • Lead account/project conversations, guide direction, determine applicable next steps and navigate challenges/pitfalls in real time
  • Continuously streamline processes and procedures to make the team work smarter and more efficient
  • Serve as subject matter expert for programs, templates and working documents related to successful management and delivery of accounts/projects
  • Review work, identify gaps or omissions, provide timely and actionable feedback and ensure work is delivered on time and without issue
  • Lead collaboration with all relevant Wasserman department teams to ensure flawless project delivery against the client’s objectives and agreed upon budget
  • Develop, manage and reconcile project budgets of $4M+, and independently draft agency fees
  • Understand the landscape for each client’s business/sector and participate in conversations about any aspect of their business
  • Create a positive, collaborative, teamwork environment that aligns with Wasserman company culture and values
  • Play a leadership role during internal and external conversations, manage complex challenges and craft multiple scenarios/outcomes
  • Deliver difficult news and manage client conflict with little-to-no oversight
  • Focus on business development and new revenue opportunities with existing and potential clients

Requirements

  • Minimum of a Bachelor's Degree
  • 8+ years relevant event agency experience (preferably in the experiential, sports or entertainment field)
  • Demonstrate an in-depth understanding of the experiential landscape and proven ability to manage large accounts and deliver complex projects from concept through to execution
  • Exceptional written and oral communication skills
  • Strong attention to detail and highly organized
  • Showcase a level of flexibility that makes colleagues and clients feel confident and comfortable working with you
  • Capable of foreseeing and navigating tough issues with a solution-oriented attitude and influencing those involved toward a desired outcome
  • Polished, even keeled and capable of presenting at any time, even when thrown into a last-minute meeting with no prep time
  • Able to structure a strong and convincing argument independently according to the needs and values of their audience
  • Never accepts status quo, always seeks ways to improve systems, teamwork and collaboration
  • Open to learning from others and remains focused on the goal
  • Able to independently represent Wasserman among mid-senior level clients
  • Must be comfortable working as an integral part of a team environment
  • Develop, manage and reconcile project budgets of $4M+, while training the wider team on all budget processes
  • Manage a large team of 5 – 15 reports, developing and overseeing career paths, while mentoring the mid-level to coach junior team members
Benefits
  • plus bonus potential if applicable for role.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementbudget managementstrategic leadershipaccount managementevent agency experienceexperiential marketingcreative solutionsprocess improvementteam resource managementclient relationship management
Soft skills
communication skillsattention to detailorganizational skillsflexibilitysolution-oriented attitudepresentation skillscollaborationmentoringconflict managementbusiness development
Certifications
Bachelor's Degree