Senior Business Systems Analyst – CLM

Wasserman

Business Systems Analyst enhancing CLM platform for a global sports and entertainment firm. Collaborating across teams to optimize workflows and improve system efficiencies with contract management.

Posted 5/3/2026contractRemote • Arizona, California, New York, Washington • 🇺🇸 United StatesSenior💰 $120,000 - $130,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Administer and enhance the contract/workflow (CLM) platform, including configuration, maintenance, and ongoing improvements
Design and optimize workflows, approvals, forms/UI, fields, and business rules to support scalable business processes
Manage and improve data structures (tables, fields, relationships) to ensure data integrity and usability
Support and optimize the end-to-end contract lifecycle, including governance of templates and clause libraries
Build and maintain dashboards and reports to support business insights and decision-making
Manage user access, roles, and permissions, ensuring appropriate security and data governance
Partner with stakeholders to translate business requirements into effective system solutions
Troubleshoot and resolve issues across workflows, data, integrations, and system performance
Support and enhance integrations and data flows between systems
Identify and implement opportunities for automation, standardization, and system improvements, including AI-enabled capabilities, to improve contract operations and efficiency
Provide global user support during EST business hours, including intake, training, and driving adoption while identifying UX improvements

Requirements

What you’ll need

4–7+ years of experience in business systems, platform administration, or workflow-based systems
Experience working with configurable platforms (e.g., CLM tools, Salesforce, ServiceNow, or similar)
Strong technical capabilities in: Workflow configuration and logic
Data modeling (fields, tables, relationships)
System configuration and troubleshooting
Experience supporting integrations, automation, or system-to-system workflows
Ability to think in terms of scalability, system design, and maintainability
Comfortable working across time zones and supporting global users
Preferred Qualifications
Experience working in media, sports, entertainment, or other fast-paced industries
Experience with contract lifecycle management (CLM) platforms (e.g., Agiloft, Ironclad, Icertis, or similar)
Exposure to Legal Operations or contract workflows
Exposure to data modeling, integrations, automation concepts, or AI-enabled features
Interest in learning and supporting adjacent workflow or project management tools (e.g., Asana, Monday.com)

Benefits

Comp & perks

Health insurance
Bonuses

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

workflow configurationdata modelingsystem configurationtroubleshootingintegrationsautomationcontract lifecycle managementAI-enabled capabilitiesdashboard creationreporting

Soft Skills

stakeholder partnershipproblem-solvingglobal user supporttraininguser experience improvementscalability thinkingsystem designmaintainability