Billing/Scheduling Associate II – Ophthalmology

WashU IT

Role involves managing patient billing inquiries and scheduling as a Billing/Scheduling Associate for Ophthalmology. Complete tasks remotely with no patient contact while ensuring accurate registration and assistance.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $27 per hourWebsite

About the role

Key responsibilities & impact

Obtains insurance information from patients and counsels alternative ways for financial assistance
Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests
Provides patient scheduling services to include collecting demographics and insurance registration
Reviews schedule for new patients and makes updates when necessary
Calls patients with appointment time reminders; obtains insurance information and referral forms
Processes internal physician referrals for clinical care
Explains billing process to patients, answers incoming inquiries from patients and third-party payers
Works with others to solve moderately complex problems
Assists patients with insurance questions regarding the billing process
Assists staff with sending out reminder cards and other scheduling duties

Requirements

What you’ll need

High school diploma or equivalent high school certification
Relevant experience (3 Years)
Skills: Billing Systems, Customer Service, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Medical Office Support, Microsoft Excel, Microsoft Office, Microsoft Word, Organizing, Prioritization, Scheduling, Third Party Claims

Benefits

Comp & perks

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
Defined contribution (403(b)) Retirement Savings Plan starting at 7%
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians
4 weeks of caregiver leave to bond with your new child
Tuition coverage for you and your family up to 100% after seven years with WashU

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Billing SystemsEpic EHRFinancial InformationInsuranceMedical Office SupportMicrosoft ExcelMicrosoft OfficeMicrosoft WordSchedulingThird Party Claims

Soft Skills

Customer ServiceInterpersonal CommunicationOrganizingPrioritization

Certifications

High school diplomaHigh school certification