Insurance Billing/Collection Assistant II – Department of Medicine

WashU IT

Insurance Billing/Collection Assistant handling insurance billing and collection for physician services at Washington University in St. Louis.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

About the role

Key responsibilities & impact

Perform follow-up on insurance billing and collection activities
Verify the accuracy and completeness of insurance records and claims
Contact insurance companies as well as other related duties to expedite payments for physician services
Review patient accounts to verify accuracy of information including insurance, eligibility, invoice resolution, correspondence, remittances, requests for additional information
Utilize Epic and payer websites for claim submission, claim status, attachments, eligibility, and authorization/referral inquiry
Meet Quality Assurance (QA) standards and follow best practices for one-touch resolution
Interact with management and staff members to discuss issues
Perform other duties as assigned by the supervisor and/or manager

Requirements

What you’ll need

High school diploma or equivalent high school certification or combination of education and/or experience
2 Years of work experience in Bookkeeping/Accounting and/or Medical Collection Setting
No specific certification/professional license required
Skills in Claims Resolution, Collections Strategies, Communication, Computer Literacy, Confidential Data Handling, Epic EHR, Health Insurance Billing, Health Insurance Portability & Accountability Act (HIPAA), ICD-10 Procedure Coding System, Insurance Follow Up, Medical Billing and Coding, Medical Terminology, Microsoft Excel, Microsoft Word, Office Equipment, Telephone Communications

Benefits

Comp & perks

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
403(b) Retirement Savings Plan with university contributions starting at 7%
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians
4 weeks of caregiver leave to bond with new child
Tuition coverage for employee and family, including 100% for dependent undergraduate-level college tuition at WashU and 40% elsewhere after seven years

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Claims ResolutionCollections StrategiesComputer LiteracyHealth Insurance BillingICD-10 Procedure Coding SystemMedical Billing and CodingMedical Terminology

Soft Skills

CommunicationConfidential Data HandlingTelephone Communications