Supervisor, Insurance/Billing/Collection – Physicians Billing Service

WashU IT

Supervisor overseeing insurance operations for Physicians Billing Service in a hybrid setup. Responsible for day-to-day staff assistance, collections, and financial counseling for patients.

Posted 4/29/2026full-timeSt. Louis • Montana • 🇺🇸 United StatesMid-LevelSenior💰 $56,200 - $87,100 per yearWebsite

About the role

Key responsibilities & impact

Handles the day to day operations of providing assistance to staff working with insurance matters
Supervising, advising and overseeing posting, collections, and/or reimbursement functions
Counseling patients and/or families on options for financial assistance
Responsible for accounts receivable from Managed Care Payors for Physicians Billing Service
Establishes and maintains accurate Epic work queues to achieve optimal follow-up
Communicates policies and educates staff on billing issues to promote efficient flow of billing process
Counsels patients on financial and other issues regarding accounts management
Advises department managers on collection issues that arise
Handles missing charge ticket list, locating missing ticket and generating another ticket if needed
Monitors and updates monthly collection totals in department
Advises affected areas on diagnoses, prices and charges for special batches
Participates in selection process of new employees, training, supervising and evaluating employees; informs employees of changes in the department
Assists with coverage in staff areas during illness/vacations; back-up for HMO/PPO Representative
Assists IBC team with special projects

Requirements

What you’ll need

Associate degree or combination of education and experience may substitute for minimum education
Relevant Experience (5 Years)
No specific certification/professional license is required for this position
Skills: Not Applicable
Driver's license is not required for this position

Benefits

Comp & perks

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
Defined contribution (403(b)) Retirement Savings Plan
Wellness challenges
Annual health screenings
Mental health resources
Mindfulness programs and courses
Employee assistance program (EAP)
Financial resources
Access to dietitians
4 weeks of caregiver leave to bond with your new child
Family care resources for childcare needs
Coverage of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

accounts receivablebillingfinancial assistancecollection functionsEpic work queuespatient counselingcharge ticket managementmonthly collection monitoringemployee trainingsupervision

Soft Skills

communicationadvisingsupervisingcounselingproblem-solvingteam collaborationorganizational skillsleadershipinterpersonal skillsevaluating employees