Manager, Patient Access – Neurology
WashU IT
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $68,100 - $105,500 per year
About the role
- Manage contact center staff and operations for department
- Maintain and grow services by developing positive customer relationships and high levels of customer satisfaction
- Provide management direction and assistance in resolving issues and complaints by team members, physicians, patients and referring physician offices
- Oversee patient scheduling and registration functions ensuring that patients are scheduled at the right time, with the right provider at the right location with the right information
- Ensure staff has adequate training and resources to properly field patient needs and address insurance issues
- Ensure that immediate and appropriate action is taken via triage of urgent medical conditions
- Work closely with physicians to ensure provider schedules are built appropriately to reflect practice goals and needs
- Strategize with other department leaders to continue to improve patient access to department and providers
- Develop and implement performance and quality improvement processes related to patient scheduling, template and access; monitor for effectiveness of these processes
- Interface with Director of Clinical Operations, clinic managers, billing manager, coding manager and nursing staff to assure patient contact services are relevant, effective and efficient
- Provide reports and analysis on contact center services
Requirements
- Bachelor’s degree or combination of education and/or experience may substitute for minimum education
- Management (5 Years)
- Medical Assistant or nursing experience preferred.
- Strong understanding of WUSM contracted insurance plans.
- Communication
- Customer Service
- Epic Applications
- Executive Function
- Interpersonal Communication
- Interview Techniques
- Negotiation
- Patient Counseling
- People Management
- Problem Solving
Benefits
- Up to 22 days of vacation
- 10 recognized holidays
- Sick time
- Competitive health insurance packages with priority appointments and lower copays/coinsurance
- Free Metro transit U-Pass for eligible employees
- Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%
- Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
- 4 weeks of caregiver leave to bond with your new child
- Family care resources
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
managementpatient schedulingquality improvement processesperformance monitoringinsurance issue resolutiontriage of medical conditionscustomer relationship developmentcontact center operationsreporting and analysis
Soft Skills
communicationcustomer serviceinterpersonal communicationproblem solvingnegotiationexecutive functionpeople managementinterview techniquespatient counseling