Manager, Patient Access – Neurology

WashU IT

Manage contact center operations for patient access in a neurology department, developing relationships with patients and physicians to ensure scheduling and registration efficiency.

Posted 4/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $68,100 - $105,500 per yearWebsite

About the role

Key responsibilities & impact

Manage contact center staff and operations for department
Maintain and grow services by developing positive customer relationships and high levels of customer satisfaction
Provide management direction and assistance in resolving issues and complaints by team members, physicians, patients and referring physician offices
Oversee patient scheduling and registration functions ensuring that patients are scheduled at the right time, with the right provider at the right location with the right information
Ensure staff has adequate training and resources to properly field patient needs and address insurance issues
Ensure that immediate and appropriate action is taken via triage of urgent medical conditions
Work closely with physicians to ensure provider schedules are built appropriately to reflect practice goals and needs
Strategize with other department leaders to continue to improve patient access to department and providers
Develop and implement performance and quality improvement processes related to patient scheduling, template and access; monitor for effectiveness of these processes
Interface with Director of Clinical Operations, clinic managers, billing manager, coding manager and nursing staff to assure patient contact services are relevant, effective and efficient
Provide reports and analysis on contact center services

Requirements

What you’ll need

Bachelor’s degree or combination of education and/or experience may substitute for minimum education
Management (5 Years)
Medical Assistant or nursing experience preferred.
Strong understanding of WUSM contracted insurance plans.
Communication
Customer Service
Epic Applications
Executive Function
Interpersonal Communication
Interview Techniques
Negotiation
Patient Counseling
People Management
Problem Solving

Benefits

Comp & perks

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
4 weeks of caregiver leave to bond with your new child
Family care resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

managementpatient schedulingquality improvement processesperformance monitoringinsurance issue resolutiontriage of medical conditionscustomer relationship developmentcontact center operationsreporting and analysis

Soft Skills

communicationcustomer serviceinterpersonal communicationproblem solvingnegotiationexecutive functionpeople managementinterview techniquespatient counseling