IT Vendor Manager
Washington State Health Care Authority
full-time
Posted on:
Location Type: Hybrid
Location: Olympia • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $113,668 - $123,552 per year
Job Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- Serve as Vendor Manager for the SI contract; lead strategic, creative, and logistical development, implementation, management of the SI contracts.
- Act as primary contact with SI vendor; facilitate regular communication to ensure KPIs and SLAs are met.
- Oversee SI vendor performance: monitoring, feedback, resource planning, staffing, and adherence to contractual obligations.
- Coordinate projected costs, monitor expenses, review and approve SI invoices.
- Ensure SI reports and deliverables are submitted by Vendor and reviewed and approved by WAHBE in a timely manner.
- Ensure successful SI implementation and deliverables by working closely with technical teams and SMEs.
- Represent IT in cross-agency/enterprise-level technology workgroups.
- Advise Delivery Management, Tech-Ops, IT Leadership, Deputy CIO, and CIO on SI services, providing information and recommendations for decision-making.
- Keep current on industry trends and emerging technologies; evaluate changes for impact on SI strategies.
- In collaboration with other IT Leaders provide oversight and supervision for SI project management/support staff.
- Build and maintain vendor relationships to achieve seamless SI and operational excellence.
- Ensure effective, customer-centric business processes for optimal SI performance and user experience.
- Oversee escalation and resolution of SI security/compliance issues; coordinate with vendors for remediation.
- Establish collaborative relationships with key stakeholders (insurance carriers, regulatory agencies, state tech leaders).
- Develop and enforce IT vendor management policies, standards, and processes.
- Manage and oversee the IT vendor lifecycle after procurement, including monitoring performance, ensuring compliance, coordinating amendments, and facilitating execution of agreed terms.
- Manage vendor performance against SLAs and KPIs; implement corrective actions.
- Identify, assess, and mitigate vendor-related risks (financial, operational, cybersecurity).
- Supervise and manage IT Licensing and Support Specialist; provide leadership and direction.
- Collaborate and strategize with the Contracts and Procurement team to meet upcoming Business Needs.
- Collaborate with procurement and legal teams during vendor onboarding and selection.
- Maintain vendor scorecards, dashboards, and performance reports for leadership.
- Ensure compliance with policies, ethics, and conflict-of-interest rules.
- Collaborate with IT, procurement, finance, legal, and business units to align vendor contracts with organizational goals.
- Review and approve vendor invoices to ensure timely payment and budget compliance.
- Manage vendor relationship governance; lead regular vendor review meetings.
- Apply project management, best practices, and operational principles to vendor-related initiatives.
- Review budget allotments and expenditures for vendor-related activities.
- Prepare for audits and provide documentation as required by WAHBE and state/federal requirements.
- Represent IT vendor management in cross-departmental and external meetings.
- Other duties as assigned.
Requirements
- 5+ years of experience in IT vendor management, SI, or tech outsourcing, strategic leadership and performance oversight
- 2 or more years experience in supervisory roles. Strong Leadership; team management; coaching
- Strong vendor relationship management; KPI/SLA oversight; communication skills
- Strong performance management; resource planning; contract compliance; knowledge to include appropriate KPIs; strong relationship and stakeholder management skills
- Has financial acumen; budget management; invoice approval knowledge
- Strong project management; attention to detail; reporting abilities
- Experience with cross-functional collaboration; technical understanding
- Strong stakeholder engagement; leadership; collaboration
- Strong analytical skills; strategic advising; communication
- Industry technical and market awareness; technology evaluation skills
- Strong team leadership; supervision; staffing skills
- Relationship management; influencing skills
- Process improvement; customer focus
- Familiarity with MARS-e (Arc-Ampe) or IRS 1075. Experience with security/compliance management; issue resolution
- Familiarity with ITIL, COBIT, or similar frameworks. Strong understanding of contract law basics; negotiation; lifecycle management
- Strong demonstrated experience with performance management; data analysis; reporting
- Strong with risk management; compliance; problem-solving
- Experience with cross-functional collaboration; procurement knowledge
- Knowledgeable with data analytics; reporting tools; attention to detail
- Regulatory knowledge; ethics; confidentiality
- Strong financial acumen; contract compliance
- Skilled with relationship management; communication; negotiation
- Skilled with budget management; financial oversight
- Experience with audit readiness; documentation required
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT vendor managementKPI oversightSLA managementbudget managementinvoice approvalproject managementdata analysisrisk managementcontract compliancesecurity/compliance management
Soft skills
leadershipteam managementcommunicationstakeholder managementanalytical skillscollaborationattention to detailinfluencing skillscustomer focusproblem-solving