Retention Manager

WarriorBabe

Remote Retention Manager owning renewals, churn reduction, and VIP ascension for WarriorBabe, a women's fitness coaching company. Driving retained revenue through analytics and scalable systems.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client renewals, analyzing churn trends, and improving customer success through data-driven insights and effective communication. Proficient in optimizing processes and workflows to enhance client retention and revenue growth.

Highest-signal resume keywords

Client Renewal ManagementChurn AnalysisHubSpot CRM ExperienceData AnalysisProcess Improvement

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client RenewalChurn ReductionData AnalysisSubscription ManagementLifecycle Marketing

Soft Skills

Confident CommunicationHighly OrganizedProblem-SolvingEmpathyOwnership

Tools & Technologies

HubSpotCRM Platforms

Industry Keywords

Customer SuccessAccount ManagementRetentionRecurring RevenueSaaS

About the role

Key responsibilities & impact

Own every client renewal from identification to outcome
Ensure eligible clients reach renewal dates with a clear plan, documented outreach, and defined next step
Manage the renewal pipeline, maintain accurate forecasting, track performance, and keep opportunities moving forward
Proactively identify clients showing signs of churn and understand root causes
Work with Coaching and Customer Success teams to determine paths to continued client success
Lead and continuously improve renewal conversations, including messaging, discovery questions, objection handling, follow-up cadence, and value reinforcement
Own renewal rate, renewal revenue, pipeline health, churn trends, conversion rates, and forecast accuracy
Deliver weekly insights and recommendations to improve business performance
Own the ascension process for eligible VIP clients and convert opportunities into continued transformation journeys
Analyze churn trends, recurring objections, coach-related patterns, engagement gaps, financial barriers, and client feedback
Improve HubSpot workflows, automate manual processes, tighten follow-up cadences, and refine reporting
Take ownership of the renewal pipeline within the first 90 days
Build predictable renewal processes and reporting
Reduce preventable churn and improve renewal conversion rates
Deliver actionable insights that improve client experience and retained revenue

Requirements

What you’ll need

Experience in Customer Success, Account Management, Retention, or Lifecycle Marketing
Ability to analyze data to find opportunities
Systems and process improvement mindset
Highly organized with strong follow-through
Ability to balance empathy with business outcomes
Confident communication with clients and internal teams
Ownership and initiative
Problem-solving ability
Experience managing subscription or membership renewals (bonus)
Experience with HubSpot or similar CRM platforms (bonus)
Experience reducing churn in coaching, SaaS, fitness, or recurring revenue businesses (bonus)
Experience building retention playbooks or lifecycle processes (bonus)

Benefits

Comp & perks

Quarterly performance-based incentives tied to retention KPIs
On-Target Earnings of $85,000–$110,000 annually
One-on-one coaching, a dedicated mobile app, and a vibrant online community are described as WarriorBabe offerings for its clients