Multi-Market Support Specialist I

Warner Pacific Insurance Services

Multi-Market Support Specialist plays a critical role in processing group health insurance opportunities. Supporting the intake, reviewing RFPs and ensuring data handling during onboarding.

Posted 4/23/2026full-timeRemote • California, Colorado, Florida, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $36 per hourWebsite

About the role

Key responsibilities & impact

The Multi-Market Support Specialist plays a critical role in supporting the Multi-Market Analysts with the intake and processing of group health insurance opportunities across multiple markets.
This position is responsible for reviewing and preparing Request for Proposal (RFP) documents, assisting with new business installations, and ensuring accurate data handling throughout various stages of the sales and onboarding process.
Independently review and scrub RFP documents for accuracy and completeness, including: employee census data, benefit summaries and current/renewal and rate documentation.
Identify missing or inconsistent data and escalate appropriately for resolution.
Organize and label documents according to established naming conventions and internal protocols and upload to Salesforce.
Assist with preparing RFP packages for submission to carrier partners.
Accurately log opportunities in CRM systems for internal visibility.
Efficiently manage a high volume of quote requests, balancing speed and accuracy to maintain productivity that meets or exceeds departmental standards.
Enter and format census and benefit information into carrier-specific templates and quoting tools.
Support Multi-Market Analysts by pre-filling data fields to streamline the underwriting and quoting process.
Verify consistency of information between RFP documents and input templates.
Accurately put together premium rosters in support of the Finance Sold File process.

Requirements

What you’ll need

High School diploma or equivalent required.
Strong proficiency in Microsoft Excel and comfort working with complex spreadsheets.
Experience with CRM systems like Salesforce is highly preferred.
Effectively communicate across teams and with external partners, ensuring accurate and timely information sharing.
Able to draft clear documentation and respond to non-routine issues with appropriate detail.
Consistently produce accurate work while managing competing priorities and meeting deadlines.
Actively seek opportunities to expand knowledge and improve processes, contributing to team efficiency and personal development.
Effectively navigate shifting priorities and evolving workflows.
Embrace change with flexibility and support others through transitions.

Benefits

Comp & perks

merit increases
paid holidays
Paid Time Off
medical
dental
vision
short- and long-term disability benefits
401(k) + match
life insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data handlingRFP document reviewdata entrydata formattingquote managementpremium roster preparationcensus data managementbenefit summary preparationdocumentation draftingprocess improvement

Soft Skills

effective communicationattention to detailtime managementflexibilityproblem-solvingteam collaborationadaptabilityorganizational skillsprioritizationinitiative