Director, Automation

Warner Music Group

Automation Director overseeing automation strategies and projects within Warner Music Group's finance operations. Collaborating across teams to enhance efficiency through innovative technologies.

Posted 5/14/2026full-timeRemote • 🇺🇸 United StatesLead💰 $155,000 - $175,000 per yearWebsite

Tech Stack

Tools & technologies

RPA

About the role

Key responsibilities & impact

Working with the VP responsible for worldwide operations and the SVP, Head of GBS, define the strategy for automation across RPA, AI, and low/no-code platforms
Manage the deployment of automation and other enabling tech initiatives according to timeline, budget, and business needs
Provide governance committees and leadership with access to project progress and outcomes
Working with peers, assure that automation and technological projects include strategies to adopt new policies, procedures, technology, and processes
Ensure documentation and training materials reflect any process changes
Monitor outcomes related to automation alongside supporting technology projects, assuring standardization of implementation across the organization, iterating when necessary to achieve required outcomes
Maintain and update Pega and other platforms managed by GBS

Requirements

What you’ll need

Bachelor’s Degree in Information Systems, Computer Science, Engineering, Business, Finance or related field
7-10 years of experience
Ability to manage resources outside of your control
Project Management experience
Customer service mindset
Technology background with deep experience in delivering automation and process improvement projects for the business in a global finance environment
Extensive expertise and practical background with Robotic Process Automation (RPA) and AI tools/workflows to drive process efficiency and enhance business intelligence
Customer Relationship Management (CRM) knowledge and experience in business analytics
Experience with AI/RPA implementations from initial design to implementation
Experience with CRM (ticketing system) functionality, including call center or comparable implementation
Ability to communicate effectively with executive audiences

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Robotic Process Automation (RPA)AI toolslow-code platformsprocess improvementproject managementbusiness analyticsCRM functionalityautomation strategyimplementation designstandardization

Soft Skills

customer service mindsetcommunicationresource managementleadershipcollaborationgovernancedocumentationtrainingmonitoring outcomesiterative improvement