Product Support Specialist – Temporary

Warner Music Group

contract

Posted on: 4/17/2026

Location Type: Remote

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💰 $20 - $25 per hour

About the role

Host Live Sessions: You’ll lead interactive walkthroughs for new ADA clients, ensuring they’re ready to drop their next big hit using our ecosystem.
Be the Creator: Beyond 1-on-1s, you’ll script, record, and edit video tutorials that allow clients to learn on their own time. Think of it as being the "face" of ADA’s support.
Own the Help Center: You’ll curate and organize your content in the ADA Help Center, making sure the right answers are always just a click away for our users.
AI Integration: We want you to break things and build them better. You’ll experiment with AI tools to automate workflows for yourself and the broader team.
Bonus For You: Direct exposure to the inner workings of a global music powerhouse. Practical experience in Product Support and Product Management workflows.

Digital Native: You’re likely the person your friends go to for app recommendations or tech troubleshooting. You’re already playing with AI tools and want to see how they work in the wild.
Socially Savvy: You can talk to a software engineer at 9 AM and a label head at 10 AM without breaking a sweat.
Self-Starter: You don’t wait for a manual. You see a gap, you fill it, and you make it happen.
Music-Obsessed: You’re ready to dive headfirst into the industry and start building a network across the global WMG ecosystem.
Bonus For Us: You’ve already got your feet wet in music. Whether it was a college internship, managing your friend’s band, or running a music-themed TikTok, you know the basics and are ready to go pro.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

video scriptingvideo recordingvideo editingAI tools experimentationworkflow automationcontent curationinteractive walkthroughs

Soft Skills

communicationself-startersocial savvyinterpersonal skillsproblem-solvingnetworking