Senior Staff Support Engineer, MSC Production Support Team

Warner Bros. Discovery

Senior Staff Support Engineer managing production support for Media Supply Chain systems at Warner Bros. Discovery.

Posted 6/29/2026full-timeBangalore • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudDistributed SystemsGrafanaJavaPythonServiceNowSplunk

About the role

Key responsibilities & impact

Be part of a 24/7 Production Support Team for a Media Supply Chain systems portfolio of on-prem and AWS applications and services
Serve as a senior technical leader across MSC production systems, with deep understanding of end-to-end business and technical workflows and dependencies
Maintain a comprehensive view of system architecture, services, data flows, and integration points across platforms
Identify systemic weaknesses and drive long-term architectural remediation strategies
Influence engineering design to ensure production readiness, scalability, and resilience by design
Design and implement scalable automation, reporting solutions, and bulk execution tooling; translate recurring issues into reusable engineering patterns; drive reliability, extensibility, and long-term supportability improvements.
Develop AI-assisted tooling for incident triage, root cause suggestion, anomaly detection, issues resolutions and predictive failure analysis; enable self-service troubleshooting and data-driven operational insights.
Drive improvements in incident reduction, MTTR, detection capabilities, and system stability
Lead initiatives focused on automation, self-healing, and proactive issue prevention
Define and enforce best practices for monitoring, alerting, and operational readiness
Elevate consistency and quality of incident handling, escalation, and resolution processes
Influence upstream teams to address root causes, reduce technical debt, and improve operability
Provide ongoing technical mentorship and leadership within the MSC Production Support team
Elevate team capabilities in incident technical analysis, debugging, resolution and system understanding
Drive adoption of standardized Support practices, tooling, and documentation
Lead cross-team initiatives to improve efficiency, quality, and reliability across support workflows

Requirements

What you’ll need

15 – 18 years of experience in Technical Production Support, or distributed systems development
Proven experience supporting and leading large-scale, distributed, cloud-based systems
Deep understanding of end-to-end Media Supply Chain workflows, integration interfaces and system dependencies
Strong track record of leading complex, cross-system incident investigations and RCA efforts
Demonstrated ability to influence engineering teams and drive long-term technical improvements
Excellent written and verbal communication skills with ability to engage senior stakeholders across multiple functions
Proficiency in Java, Python, or similar programming languages
Strong experience with: Distributed systems and event-driven architectures, Cloud platforms (AWS / Azure) at scale, Monitoring, observability, and diagnostic tools (Splunk, Grafana, CloudWatch, etc.)
Experience with: APIs, service integrations, and system troubleshooting, Databases (Relational and Non-Relational), CI/CD pipelines and development workflows, Experience with AI/ML
Hands-on experience with incident management tools and processes (ServiceNow, PagerDuty, Jira, etc.)
Excellent customer focus and awareness of the importance of the customer in a service organization
Ability to collaborate effectively with remote peers and stakeholders across diverse geographies and time zones
Ability to support working shifts within the 4 AM ET to 6 PM ET window, with occasional off-hours availability, sometimes on short notice.
Ability to multi-task and manage multiple competing priorities
Strong analytical and problem-solving skills
Bachelor of Engineering or Computer Science

Benefits

Comp & perks

Equal opportunity employer
Fast track growth opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Distributed SystemsEvent-Driven ArchitecturesAPIsService IntegrationsDatabases (Relational and Non-Relational)CI/CD PipelinesAI/MLMonitoring Tools (Splunk, Grafana, CloudWatch)Automation SolutionsRoot Cause Analysis

Soft Skills

Excellent Communication SkillsCustomer FocusAnalytical SkillsProblem-Solving SkillsCollaboration

Certifications

Bachelor of EngineeringBachelor of Computer Science