Manager, Customer Master Data Management

Warner Bros. Discovery

Customer Master Data Manager responsible for governing and maintaining customer master data. Collaborating with various departments to support operational efficiency at Warner Bros.

Posted 5/12/2026full-timeHyderabad • 🇮🇳 IndiaSeniorLeadWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Govern, maintain, and continuously improve customer master data across the enterprise
Ensure the accuracy, consistency, and integrity of customer data to support operational efficiency, financial controls, regulatory compliance, analytics, and customer experience
Define and own customer master data standards, policies, and governance frameworks
Establish and enforce data definitions, hierarchies, and ownership across systems
Ensure compliance with internal controls, audit requirements, and regulatory standards (e.g., SOX, GDPR, KYC)
Monitor and improve data accuracy, completeness, timeliness, and consistency
Design and implement preventive and detective controls to reduce duplicates, errors, and downstream impacts
Lead root cause analysis and remediation of recurring data quality issues
Oversee end-to-end customer master data processes, including customer creation, maintenance, and changes
Manage workflows, approvals, SLAs, and escalation procedures
Partner with Finance, Order-to-Cash, Sales, Credit, Compliance, Tax, and IT teams to align data requirements
Support system implementations, upgrades, and integrations impacting customer data (e.g., ERP, CRM, MDM tools)
Act as a subject matter expert for customer data in transformation initiatives
Develop dashboards and KPIs to track data quality, cycle times, and control effectiveness
Identify automation, standardization, and simplification opportunities
Drive continuous improvement initiatives
Lead, coach, and develop customer master data analysts or specialists
Manage vendor relationships and third-party data providers, as applicable
Communicate data risks, trends, and recommendations to senior stakeholders

Requirements

What you’ll need

Bachelor’s degree in Business, Finance, Information Systems, Data Management, or a related field
8+ years of experience in master data management, data governance, finance operations, or shared services
Strategic Thinker: Ability to see the big picture, identify growth opportunities, and align efforts to achieve long-term goals
Relationship Builder: Exceptional interpersonal skills to establish and maintain trust with vendors, clients, and internal teams at all organizational levels
Financial Acumen: Strong analytical skills to interpret financial data, evaluate performance metrics, and drive profitability
Results-Driven: Proactive in setting and achieving ambitious targets, with a focus on measurable outcomes
Problem-Solver: Adept at identifying challenges, analyzing root causes, and implementing effective solutions
Excellent Communicator: Clear and persuasive communication skills, both written and verbal, tailored to diverse audiences (e.g., C-level stakeholders, internal teams)
Customer-Centric: Deep commitment to understanding and addressing client and vendor needs, enhancing satisfaction and loyalty
Collaborative Leader: Skilled in fostering teamwork across departments and external partners to achieve shared goals
Adaptability: Thrives in a fast-paced, evolving environment, demonstrating flexibility and resilience
Innovative Mindset: Open to new ideas and approaches to improve processes, drive efficiencies, and stay ahead in the competitive landscape
High Emotional Intelligence (EQ): Shows empathy and self-awareness to navigate complex interpersonal dynamics and maintain positive relationships
Detail-Oriented: Precision in tracking vendor performance, payment flows, and contract details while managing a complex portfolio
Accountability: Ownership of responsibilities and a commitment to delivering on promises with integrity.

Benefits

Comp & perks

Career defining opportunities
Thoughtfully curated benefits
Tools to explore and grow

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

master data managementdata governancedata qualitydata analyticsfinancial controlsregulatory complianceroot cause analysispreventive controlsdetective controlsdata standards

Soft Skills

strategic thinkingrelationship buildingfinancial acumenresults-drivenproblem-solvingexcellent communicationcustomer-centriccollaborative leadershipadaptabilityhigh emotional intelligence