Client Success Coordinator – Digital

Warner Bros. Discovery

. Support the Client Success Managers (CSM) in pre and post-sale activities for clients in a designated POD, or book of business, to assist in the end to end campaign strategy .

Posted 5/12/2026full-timeNew York City • New York • 🇺🇸 United StatesJunior💰 $41,307 - $76,712 per yearWebsite

About the role

Key responsibilities & impact

Support the Client Success Managers (CSM) in pre and post-sale activities for clients in a designated POD, or book of business, to assist in the end to end campaign strategy
Partner with CSM counterparts to align on tasks and deadlines for assigned accounts
Coordinate campaign setup and complete required forms and documentation to send to other internal entities, including: Activation, Legal, Corporate Credit, Ad Ops, and Research
Act as Ad Ops liaison to coordinate asset delivery, testing, and tracking of missing creative
Act as primary point of contact for Billing and Corporate Credit team for invoices, revisions and credit checks
Track and manage the health of your clients’ campaigns, and work with your account teams to troubleshoot and improve campaign delivery when necessary
Capture screenshots and/or produce mock-ups for client-facing decks
Partner with the billing and collections teams to resolve billing related issues
Support Client Services teammates in day-to-day tasks and ad hoc projects

Requirements

What you’ll need

0-2 years of experience working in a Sales Planning, Client Services, or Ad Operations role
Ability to manage multiple projects and tight deadlines
Ability to prioritize across short-term and long-term goals
Strong analytical skills & entrepreneurial attitude
Ability to work in a team and independently
Excellent written and oral communication skills
Familiarity with digital tools and technology platforms including CRM and OMS is a plus
Proficiency in Microsoft Office Suite
BA/BS from a 4-year university or equivalent experience
Must have the legal right to work in the United States.

Benefits

Comp & perks

health insurance coverage
an employee wellness program
life and disability insurance
a retirement savings plan
paid holidays and sick time
vacation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

analytical skillsproject managementcampaign strategyasset deliverybilling management

Soft Skills

teamworkindependencecommunicationprioritizationentrepreneurial attitude

Certifications

BABS