Director, Product Management – Retention
Warner Bros. Discovery
full-time
Posted on:
Location Type: Hybrid
Location: New York City • California • New York • United States
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Salary
💰 $168,000 - $312,000 per year
Job Level
About the role
- Define and lead CNN’s subscriber retention product strategy
- Translate data-driven insights into high impact product led initiatives across onboarding, subscriber engagement and churn mitigation
- Identify high-impact retention opportunities based on user needs, behavioral insights, and business priorities
- Champion a test-and-learn culture by partnering with research, design, and analytics to validate hypotheses through experimentation and continuous optimization
- Build, manage, and develop a high-performing team of collaborative, data-driven product managers
- Represent retention product priorities and roadmaps at all levels of the organization, including executive leadership
Requirements
- 6+ years of product management experience in a direct-to-consumer subscription business
- Proven track record of improving retention metrics through product-led initiatives spanning onboarding, engagement and voluntary and involuntary churn reduction
- Deep expertise with product management best practices including techniques for identifying customer needs, hypothesis-driven roadmaps, prototyping, AB testing and user-centered design
- Experience leading products across the full lifecycle, from initial concept and discovery through launch, iteration, and optimization
- Exceptional cross functional leadership, collaboration and stakeholder management skills, with the ability to influence and align teams without formal authority
- Experience growing and managing a team of product managers, setting clear expectations, and inspiring them to grow and succeed
- Deep understanding of retention and engagement KPIs (e.g., voluntary and in voluntary churn rate, cohort analysis, LTV, NPS) and how to use them to inform product strategies
- Excellent communication and storytelling ability across all levels of the organization, including experience presenting product strategy and outcomes to executive stakeholders.
Benefits
- Health insurance coverage
- Employee wellness program
- Life and disability insurance
- Retirement savings plan
- Paid holidays, sick time, and vacation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product managementdata-driven insightsonboardingsubscriber engagementchurn mitigationAB testinguser-centered designcohort analysisLTVNPS
Soft Skills
cross functional leadershipcollaborationstakeholder managementinfluenceteam managementcommunicationstorytellinginspiringsetting expectationsoptimizing