The Application Support Manager for KeystoneMAX serves as the operational, technical, and strategic leader
Responsible for ensuring the successful day-to-day performance of KeystoneMAX
Bridges product, engineering, Global Content Operations, vendors, and executive stakeholders
Oversees support strategy, project execution, and user adoption
Manages a small team of support technicians and acts as the point of escalation for complex issues
Drives enhancements, documents processes, and ensures a smooth experience for productions, vendors, and internal teams.

Requirements

3-5 years of experience in a similar role within media or entertainment
Previous experience managing a team required
Expertise in requirements gathering: user stories, use cases, and functional specifications
Strong background in workflow modeling and process re-engineering
Experience building business cases, ROI analyses, and prioritizing strategic scope
Familiarity with media workflows (ingest, QC, localization, delivery)
Understanding of AWS or hybrid cloud environments
Knowledge of Agile and Waterfall methodologies
Experience with tools such as Telestream, Colorfront, Amberfin, RadiantGrid, Resolve, Adobe Premiere
Proficiency in Microsoft Office, including Excel, PowerPoint, Project, and Visio
Knowledge of the international television business
Passion for media technology and studio operations
Familiarity with content supply chain or editorial workflows
Excellent communication skills across executive, technical, and vendor audiences
Strong customer service orientation
Ability to manage multiple priorities and deadlines
Strong analytical and critical thinking abilities
Ability to work independently with minimal guidance
Ability to prepare presentation-quality documentation
Highly organized with strong attention to detail
Ability to maintain confidentiality
Comfortable working in iterative, fast-changing environments
Willingness to support users across global time zones when needed.

Benefits

health insurance coverage
employee wellness program
life and disability insurance
retirement savings plan
paid holidays and sick time
vacation

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

requirements gatheringworkflow modelingprocess re-engineeringbusiness case developmentROI analysisAWSAgile methodologyWaterfall methodologymedia workflowscontent supply chain

Soft Skills

communication skillscustomer service orientationanalytical thinkingcritical thinkingorganizational skillsattention to detailability to manage multiple prioritiesindependencepresentation skillsadaptability