Warner Bros. Discovery

Vice President, Studio Tours & Retail Technology

Warner Bros. Discovery

full-time

Posted on:

Location Type: Hybrid

Location: United States

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Job Level

Lead

About the role

  • Define and lead the multi ‑ year technology strategy aligned to Tours & Retail growth, profitability, and global expansion goals
  • Serve as a trusted advisor to senior WBD executives, ensuring technology decisions directly support P&L performance and ROI expectations
  • Provide clear, structured communication on priorities, risks, trade - offs , and progress to executive stakeholders
  • Own the global product and platform roadmap spanning ticketing, retail systems, payments, guest engagement, supply chain, fulfillment, and operations technology
  • Prioritize and deliver initiatives based on business value, scalability, and security
  • Ensure platforms remain modern, integrated, compliant, and high performing across all business models worldwide
  • Lead modernization efforts to reduce technical debt, simplify the ecosystem, strengthen reliability, and unlock new revenue and efficiency opportunities
  • Oversee global operational rigor, performance insights, and data driven investment decisions
  • Drive digital transformation and operating model redesigns that position Global Tours & Retail for long-term competitiveness and success
  • Promote iterative delivery, continuous learning, and measurable improvement across global teams
  • Oversee OPEX and CAPEX budgets , ensuring disciplined investment prioritization, accurate forecasting, and ROI aligned decisions
  • Optimize cost, reliability, and scalability across platforms, programs and resources
  • Maintain stable, secure, high performing global systems that support 24/7 consumer facing operations
  • Use performance insights and operational metrics to guide resource allocation, optimization, and long-term planning
  • Maintain strong operational rigor and ensure stable, secure, high performing systems worldwide
  • Establish governance and KPIs across ad tech, affiliate, and scheduling platforms to track reliability, latency, and delivery performance
  • Ensure engineering execution meets enterprise standards for security, resiliency, and compliance, guaranteeing that WBD’s technology foundation is optimized to support advertising, affiliate, and scheduling business growth
  • Lead a large global technology organization across the U.S., Europe, and Asia, including internal and external workforce teams
  • Build product led delivery capability, strengthen engineering excellence, and develop internal talent pipelines in product management, agile practices, user‑centered design and outcome driven execution to reduce long-term vendor dependency
  • Foster a unified, inclusive, high accountability culture grounded in global alignment, transparent communication, and shared business impact

Requirements

  • Numerous years of senior leadership experience in the media or technology sector
  • Extensive experience in media and entertainment, including exposure to technology supporting Studio Tours, Theme Parks, Attractions, Retail Stores, eCommerce and/or Retail supply chain
  • Demonstrated success leading complex, high impact programs; strong strategic thinking, analytical capability, and sound judgment in high ambiguity environments
  • Exceptional communication and relationship building skills, effectively influencing senior stakeholders and collaborating across diverse teams and functions
  • Skilled in organizational leadership, operational discipline, and guiding teams through shifting priorities in fast paced environments
  • Expertise in financial stewardship, including cost estimation, ROI analysis, and prioritizing large ‑ scale technology investments
  • Deep understanding of modern software development practices (Waterfall, Agile, DevOps) and the ability to guide teams in selecting and applying appropriate methodologies
  • Strong technology acumen with a demonstrated commitment to staying current on emerging industry and technology trends
  • Effective vendor and partner management; experienced in negotiating and overseeing service agreements
  • Excellent written and verbal communication skills, including presenting to senior executives and translating complex technical topics for varied audiences
  • Bachelor’ or master’s degree in a relevant field (e.g., Business Management, Information Technology, Computer Science, Data & Analytics) or equivalent experience
Benefits
  • Thoughtfully curated benefits
  • Tools to explore and grow into your best selves
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial stewardshipcost estimationROI analysismodern software development practicesWaterfallAgileDevOpsproduct managementuser-centered designoutcome driven execution
Soft Skills
strategic thinkinganalytical capabilitysound judgmentcommunication skillsrelationship buildingorganizational leadershipoperational disciplineinfluencing skillscollaborationadaptability
Certifications
Bachelor's degreeMaster's degreeBusiness ManagementInformation TechnologyComputer ScienceData & Analytics