IT Support Technician IV

WarHorse Gaming

Information Technology Support Technician responsible for IT support and maintenance at WarHorse Gaming in Omaha. Focused on technology equipment and IT/AV systems across the property.

Posted 5/5/2026full-timeOmaha • New York • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Support and uphold the Mission, Vision, and NATIVE Values of WarHorse Gaming
Assist in business continuity and disaster recovery planning; respond to system emergencies as needed
Install, configure, test, monitor, and troubleshoot: End-user devices, Network hardware, Printers and scanners, Audio/Visual (AV) systems, Related software applications
Diagnose and resolve complex IT and hardware issues; coordinate off-site repairs when necessary
Provide AV support and communicate with third-party vendors as needed
Deliver hands-on training and technical support to staff on system usage and equipment operation
Maintain accurate inventory of IT assets, including servers, routers, switches, monitors, and peripherals
Document all hardware installations, failures, repairs, and removals
Track and manage IT equipment contracts and vendor services
Respond promptly to support requests via phone, email, and ticketing systems
Perform additional duties as assigned

Requirements

What you’ll need

Must be 21 years of age or older.
High school diploma.
Two (2) years of experience installing and troubleshooting Windows operating systems, desktop hardware, and Microsoft products, with exposure to deploying and maintaining servers and network equipment in a data center.
One (1) year of experience working in an Active Directory environment using system tools such as WireShark, Fluke Meter, Altiris, and Ghost.
Strong English communication skills (written and verbal).
Previous experience in a casino setting.
Experience with gaming systems, table game systems, cash-dispensing systems, and kiosk technology.

Benefits

Comp & perks

Competitive salary (based on experience)
Federal Employees Medical Coverage
Full insurance coverage offerings
401(k) with immediate vesting & company match
Quarterly incentive program
Paid vacation, holidays & sick time
Discounted meal program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Windows operating systemsdesktop hardwareMicrosoft productsserver deploymentnetwork equipment maintenanceActive DirectoryAV systems supporttroubleshootinginventory managementdisaster recovery planning

Soft Skills

communication skillstechnical supporttrainingproblem-solvingvendor communication