Contact Lens Business Manager

Warby Parker

Manager, Business Analytics at Warby Parker driving data-informed pricing strategies and optimizing customer lifetime value. Collaborating cross-functionally to track retention metrics and improve business growth.

Posted 8/1/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $94,500 - $108,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in pricing analytics and business performance analysis, with a strong focus on developing strategic recommendations through quantitative analysis and cross-functional collaboration. Proficient in project management and building analytics processes to enhance customer retention and lifetime value.

Highest-signal resume keywords

Pricing AnalyticsQuantitative AnalysisProject ManagementCross-Functional CollaborationCustomer Retention Strategies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Elasticity AnalysisMargin ModelingCompetitive BenchmarkingPricing DecisionsConjoint AnalysisPromotional Campaign AnalysisData AnalysisRetention ReportingLooker DashboardsCustomer Lifetime Value Analysis

Soft Skills

Skilled CommunicatorCollaborative LeadershipOperational MindsetProactive Problem Solving

Industry Keywords

Retail AnalyticsBusiness Performance AnalysisPromotional OffersMarket PositioningCross-Sell Behaviors

About the role

Key responsibilities & impact

Lead the end-to-end pricing strategy for our contact lens portfolio, conducting rigorous elasticity analysis, margin modeling, and competitive benchmarking to optimize market positioning
Own the project management and performance analysis of promotional offers, collaborating across Marketing and Product teams to drive conversion and long-term customer retention
Design, build, and maintain company-wide retention reporting and Looker dashboards to track critical retention metrics across categories and channels, identify underlying trends, and deliver actionable strategic recommendations
Analyze complex cross-sell behaviors and order history to develop personalized promotion frameworks that increase customer lifetime value and connect key product categories
Partner cross-functionally with FP&A, Data Science, Merchandise Planning, and 1:1 Marketing teams to evaluate channel performance and forecast commercial impact on the P&L

Requirements

What you’ll need

Backed by 5+ years of professional experience in pricing analytics and / or business performance analysis
A strategic analytics manager with a proven track record of synthesizing complex retail and customer data into clear business recommendations
An expert in quantitative analysis with deep experience making pricing decisions, conducting pricing analytics, and applying various pricing analysis methods like price elasticity, conjoint analysis, and competitive benchmarking
A proactive project manager and skilled communicator who excels at navigating cross-functional dependencies to bring promotional campaigns from ideation to launch
A collaborative, operationally minded leader who thrives when building robust, repeatable analytics processes in complex data environments

Benefits

Comp & perks

Health, vision, and dental insurance
Life and AD&D Insurance
Paid sick leave
Paid Holidays
Vacation days per year
Retirement savings plan (401(k))
Parental leave (non-birthing parents included)
Short-term disability
Employee Stock Purchase Plan
Employee Assistance Program (EAP)
Bereavement Support
Optical Education Reimbursement
Free eyewear
And more (just ask!)