Account Director

Wanstor

Account Director managing key customer accounts for Wanstor, driving growth and enhancing client relationships through consultative approach. Leading strategic initiatives across managed services and technology solutions.

Posted 5/23/2026full-timeLondon • 🇬🇧 United KingdomLeadWebsite

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Take strategic ownership of a portfolio of key customer accounts, building strong senior stakeholder relationships and acting as Wanstor’s trusted commercial lead.
Develop and execute account growth plans aligned to customer business objectives, identifying opportunities to expand services and increase long-term account value.
Lead strategic customer conversations including roadmap planning, service reviews, business alignment discussions, and executive engagements.
Drive commercial performance across your portfolio, delivering against revenue growth, retention, profitability, and customer satisfaction targets.
Identify whitespace opportunities across Wanstor’s service portfolio including managed services, cyber security, cloud, networking, infrastructure and AI solutions.
Create high-quality commercial proposals, account plans, business cases, and solution-led customer recommendations.
Work closely with internal technical, service delivery, and leadership teams to ensure customers receive an exceptional experience and that issues are proactively managed.
Support and contribute to wider business growth by identifying and developing targeted new business opportunities where appropriate.
Maintain accurate forecasting and pipeline management, providing clear visibility of opportunities and commercial performance.

Requirements

What you’ll need

Proven success in a senior Account Management, Account Director, or Client Partner role within an MSP, IT services, technology solutions, or similar consultative environment.
Strong commercial track record of growing existing customer accounts, increasing revenue, and delivering against sales or account growth targets.
Experience building relationships with senior stakeholders including IT leaders, operational decision-makers, and executive-level contacts.
A strategic mindset with the ability to understand customer challenges, align technology solutions to business outcomes, and build credible account growth plans.
Strong consultative selling capability—comfortable uncovering needs, challenging constructively, and shaping opportunities rather than simply responding to requests.
Excellent communication, negotiation, and presentation skills with confidence in both commercial and customer-facing conversations.
Strong organisational skills with the ability to manage multiple priorities, customer relationships, and commercial opportunities effectively.
Experience working cross-functionally with technical, service delivery, and leadership teams in a collaborative environment.

Benefits

Comp & perks

🌴 **Generous Time Off:** Enjoy annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.**📚 **Continuous Learning:** Participate in regular lunch and learn sessions with both internal and external speakers.**🌟 **Personal Development:** Take advantage of 5 paid days annually to pursue new skills or knowledge.**🤝 **Volunteer Opportunities:** Contribute to your community with 2 paid volunteer days each year.**🎉 **Team Spirit:** Join a friendly team and engage in various social events organised throughout the year.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcommercial proposalspipeline managementforecastingconsultative sellingbusiness alignmentservice reviewsroadmap planningsolution-led recommendationscustomer satisfaction

Soft Skills

relationship buildingstrategic mindsetcommunication skillsnegotiation skillspresentation skillsorganizational skillscollaborationproblem-solvingstakeholder engagementmulti-priority management