Wanstor

Technical Consultant – 2nd Line Support Engineer

Wanstor

full-time

Posted on:

Location Type: Hybrid

Location: London • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

Tech Stack

AzureCloudVMware

About the role

  • · Managing Email services in Office365 & Microsoft Exchange. Troubleshooting complex mail flow queries.
  • · User management including group creation and management
  • · Active Directory and Azure AD, managing multi factor authentication and
  • VPN connectivity.
  • · Setup and configuration of Windows PCs and laptops. Using a range of services including MDM systems and Windows Intune to simplify the
  • deployment of equipment and software
  • · Configuring and troubleshooting network connections in LAN, WAN, WIFI and DSL (Inc FTTC & FTTP, DIA & MPLS) Environments
  • · Configuring Microsoft Outlook and Exchange email, including setup on client devices such as laptops, tablets and mobile phones
  • · Monitoring and maintaining scheduled backups in VMware and Windows networks, implementing these in both test and live restores
  • · Maintaining good customer relations along with site visits in the greater London area
  • · Microsoft Office 365 integration
  • · Managing assets and inventories through software tools
  • · Migrating customer sites and users to new infrastructure
  • · Producing documentation for deployments and changes
  • · Customer projects including migration to Office 365 and Cloud services, building and managing virtual servers and orchestrating office and new site
  • openings
  • · Customer infrastructure reviews covering IT service recommendations

Requirements

  • · Previous experience of IT support and projects at 1st/2nd line level
  • · Supporting Windows 10 within a Microsoft domain environment
  • · Deploying / troubleshooting / maintenance of hardware (Auto-Pilot & MDM)
  • · Networking and network troubleshooting (LAN, WAN,WIFI VPN, DSL routers). This will be to CCNA (or COMPTIA A+) standard.
  • · Experience of Microsoft server operating systems and technologies
  • · Relevant Microsoft technical qualifications
  • · Knowledge of ITIL, incident, problem and change management
  • · Able to understand and operate to the standards of Cyber Essentials for IT Security
Benefits
  • 🌴 **Generous Time Off:** Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.**📚 **Continuous Learning:** Participate in regular lunch and learn sessions with both internal and external speakers.**🌟 **Personal Development:** Take advantage of 5 paid days annually to pursue new skills or knowledge.**🤝 **Volunteer Opportunities:** Contribute to your community with 2 paid volunteer days each year.**🎉 **Team Spirit:** Join a friendly team and engage in various social events organised throughout the year.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Email services managementMicrosoft ExchangeActive DirectoryAzure ADMulti-factor authenticationVPN connectivityWindows PC setupNetwork configurationVMwareOffice 365 migration
Soft skills
Customer relationsDocumentationProject managementSite visits
Certifications
CCNACompTIA A+Microsoft technical qualifications