Customer Success Architect
Palo Alto Networks
DNSPython
Customer Success Lead
Wander
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Manage onboarding, adoption, and retention for Wander Sites customers.
- Design scalable Customer Success playbooks, lifecycle touchpoints, and health metrics.
- Act as a trusted advisor to customers, helping them achieve their goals with Wander Sites.
- Partner with Sales on renewals and expansion opportunities.
- Analyze customer usage data and feedback to surface insights for the Product and Engineering teams.
- Define and report key success metrics to help guide strategic decision-making.
Requirements
- 4–7+ years of experience in Customer Success or Account Management at a B2B SaaS company.
- Track record of managing customer portfolios and driving measurable outcomes.
- Excellent communication, consultative, and relationship-building skills.
- Experience implementing or using Customer Success tools (Gainsight, Vitally, HubSpot, etc.).
- A proactive, analytical mindset — you anticipate issues and seek continuous improvement.
- Experience in Property Management, Vacation Rentals, or PropTech SaaS is a plus.
- Background in fast-scaling startups or new business units is a bonus.
- Familiarity with customer lifecycle automation tools or data-driven retention strategies.
- Experience collaborating with Product and Sales teams to shape customer outcomes.
Benefits
- Competitive salary
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementdata analysiscustomer lifecycle automationretention strategiesmeasurable outcomesscalable playbookshealth metrics
Soft skills
communicationconsultative skillsrelationship-buildingproactive mindsetanalytical mindsetcontinuous improvement
