Customer Success Manager – AI SaaS
Toma
Customer Success Architect
Palo Alto Networks
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $112,000 - $140,000 per year
Job Level
Mid-LevelSenior
Tech Stack
DNSPython
About the role
- Provide guidance and assistance to enable effective customer deployment and customization of their Xpanse platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption
- Create and execute technical implementation plans, from start to finish; this includes onboarding, engagement training, check-ins, technical guidance, and security analysis
- Stay informed about Xpanse features and relevant updates; become an expert on Xpanse and coach customers on operationally and technically integrating the tool into their day-to-day workflows
- Conduct basic training sessions to familiarize customers with Xpanse functionalities, workflows, and best practices
- Work together with internal teams, including Product, Engineering, Account Health Management and Sales, to ensure our customers and partners get the most out of our products
- Serve as the customer's chief advocate and champion customer causes internally; manage and escalate technical issues, ensuring appropriate resolution with support from senior colleagues.
Requirements
- 5+ years of professional experience in customer success, account management, solutions architecture, consulting, or relationship management (preferably at an enterprise technology company, SaaS is a plus)
- Understanding of attack surface management and related concepts including but not limited to Internet Protocol (IP), DNS, Certificates, CVEs, Services, network ports/protocols.
- Experience with Python, REST APIs, and/or networking
- Strong communicator who can effectively explain complex technical concepts to both technical and non-technical audiences
- Intellectually curious and quick to learn new technical topics
- Possess problem-solving skills with the ability to solve for moderate complexities where analysis of situations or data requires a review of a variety of factors.
- Exercises judgment within defined procedures and practices to determine appropriate action in prioritizing tasks and handle customer inquiries effectively.
- Familiarity with SOC technologies such as SIEM, SOAR and/or EDR is a plus.
- Current or former Department of Defense or other United States Government security clearance is a plus.
- Bachelor’s degree in a related field
Benefits
- FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
- Mental and financial health resources
- Personalized learning opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PythonREST APIsattack surface managementInternet Protocol (IP)DNSCertificatesCVEsnetwork portsnetwork protocolsSOC technologies
Soft skills
strong communicatorproblem-solving skillsintellectually curiousability to explain complex conceptsjudgmentprioritizationcustomer advocacytraining skillscollaborationtechnical guidance
Certifications
Department of Defense security clearance
