Community Manager

• Be an active, helpful presence across Wand’s community and social platforms:
• Engage with players, answer questions, and guide users to the right resources
• Support conversations that build trust and strengthen community culture
• Collect feedback and amplify community needs internally
• Maintain an on-brand voice while adapting tone per platform
• Keep channels constructive, safe, and aligned with community guidelines:
• Enforce rules consistently (warnings, removals, de-escalation, bans when needed)
• Detect and respond to spam, harassment, impersonation, misinformation, and unsafe behavior
• Document moderation actions and patterns to maintain consistency across shifts and moderators
• Act as a “community pulse checker” to spot what matters before it becomes a bigger issue:
• Identify recurring questions, pain points, sentiment shifts, and emerging topics
• Recommend improvements to FAQs, messaging, and support documentation based on what you observe
• Know when something needs fast attention—and route it correctly:
• Escalate urgent issues (bugs, account problems, security concerns, harassment threats, platform-wide incidents) to Support lead
• Coordinate with Marketing/Comms during sensitive moments (PR risks, misinformation, heated threads)

Community Moderator

Community Engagement Specialist

Community Manager

Community Moderator