Solution Architect
Wand AI
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Own the technical customer relationship
- Serve as the primary technical counterpart for strategic enterprise accounts across the customer lifecycle.
- Lead technical discovery with customers to understand workflows, systems, constraints, data environments, and success criteria.
- Translate ambiguous business problems into clear solution architectures and implementation approaches.
- Build credibility with both executive and technical stakeholders by clearly articulating how Wand works and where it creates differentiated value.
- Partner closely with Sales on strategic deals and with Customer Success on long-term customer success and expansion.
- Architect solutions and guide execution
- Design scalable solution architectures for enterprise deployments using Wand’s platform, including workflows, agents, integrations, and governance requirements.
- Define the technical approach for proofs of concept, pilots, and production rollouts.
- Ensure solution designs are realistic, robust, measurable, and aligned with customer environments.
- Work with Solutions Engineers and Engineering teams to guide implementation and resolve design trade-offs.
- Help customers navigate integration, security, reliability, and operationalization considerations.
- Lead technical validation and POCs
- Define technical proof strategies for enterprise opportunities, including what needs to be validated for a customer to move forward.
- Establish clear POC success criteria and benchmarks across dimensions such as accuracy, latency, coverage, usability, reliability, and business impact.
- Ensure technical evaluations are structured, credible, and repeatable rather than ad hoc.
- Support high-priority customer engagements by shaping benchmark methodology, evaluation logic, and demo-to-pilot progression.
- Help create a consistent “proof-to-contract” standard across the organization.
- Build the SE playbook and demo lab
- Help define and evolve the Solutions Engineering playbook, including discovery frameworks, pilot design standards, technical qualification criteria, and customer engagement best practices.
- Develop reusable assets such as reference architectures, benchmark templates, workflow patterns, and technical validation frameworks.
- Own and improve the demo lab strategy so demos and prototype environments are believable, reusable, and aligned with real enterprise use cases.
- Ensure the team has strong technical materials and repeatable methods for demonstrating Wand’s differentiators across industries and use cases.
- Turn field learning into clear documentation and scalable internal standards.
- Act as a guild lead for the Solutions function
- Raise the quality bar across the Solutions Engineering organization through coaching, standard-setting, and technical leadership.
- Mentor Solutions Engineers and other customer-facing technical team members on architecture quality, customer communication, and technical rigor.
- Help drive consistency in how the team runs POCs, technical discovery, benchmarks, and demo preparation globally.
- Identify gaps in tools, process, enablement, and internal documentation, and help close them.
- Contribute to the long-term operating model of the Solutions organization.
- Partner cross-functionally
- Work closely with Product and Engineering to bring field feedback into roadmap discussions, architecture decisions, and platform improvements.
- Surface recurring implementation patterns and customer requirements that should become product capabilities.
- Collaborate with Customer Success to support adoption, scale, and technical expansion within strategic accounts.
- Support internal alignment across Sales, Solutions, Product, and Engineering on what should be sold, how it should be validated, and what good deployment looks like.
Requirements
- 7+ years of experience in a customer-facing technical role such as Solution Architect, Enterprise Architect, Solutions Engineer, Sales Engineer, or similar.
- Strong experience working with enterprise customers in complex software environments.
- Proven ability to design solution architectures that connect business problems to scalable technical implementations.
- Strong hands-on technical fluency, including experience with APIs, integrations, data flows, workflow systems, and enterprise software architectures.
- Experience with AI/ML systems, including LLM-based applications, orchestration, RAG, automation workflows, or adjacent applied AI use cases.
- Demonstrated ability to lead proofs of concept, technical validations, or pilot programs for enterprise customers.
- Ability to communicate effectively with both senior executives and highly technical stakeholders.
- Strong judgment in balancing technical ambition with customer reality, delivery feasibility, and commercial context.
- Experience building reusable frameworks, playbooks, or standards for customer-facing technical teams.
- Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent practical experience.
Benefits
- Flexible work schedules
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
solution architectureAPIsintegrationsdata flowsworkflow systemsenterprise software architecturesAI/ML systemsLLM-based applicationsautomation workflowstechnical validation
Soft Skills
customer communicationtechnical leadershipmentoringjudgmentcollaborationcoachingarticulating valuebuilding credibilityproblem-solvingstakeholder engagement
Certifications
Bachelor’s degree in Computer ScienceMaster’s degree in Engineering