Department Head — Call Center
walter services
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Line management of up to 200 employees working remotely (home office)
- You motivate and develop your team leaders and employees to deliver top performance
- Manage day-to-day operations with responsibility for the revenue/results of your department
- Accountable for meeting defined service KPIs
- Serve as a direct point of contact for our business clients
- Work closely with senior management
Requirements
- Completed commercial vocational training and/or a university degree
- Solid experience in team leadership
- Several years of operational experience in a call center
- Sales- and customer-oriented mindset and approach
- Goal- and results-oriented working style
- High social competence and emotional intelligence
Benefits
- 100% remote (home office)
- Good opportunities for advancement
- Independent work in a collegial and highly motivated team
- Flat hierarchies and fast decision-making processes
- Trust-based/flexible working hours
- Permanent full-time employment
- 28 days paid vacation
- Attractive shopping discounts with exclusive partners
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operational experienceservice KPIsrevenue management
Soft Skills
team leadershipmotivationdevelopmentcustomer-oriented mindsetgoal-oriented working styleresults-oriented working stylehigh social competenceemotional intelligence
Certifications
commercial vocational traininguniversity degree