Call Center Agent
walter services
full-time
Posted on:
Location Type: Hybrid
Location: Frankfurt • Germany
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About the role
- Handling customer inquiries by phone and in writing, including providing updates on processing status
- Advising customers (m/f/d) on the optimal use of the online service for employees and employers in the construction sector
- Recording and maintaining customer data
Requirements
- Strong service orientation, empathy and commitment
- Excellent German language skills, both spoken and written
- Good verbal communication skills
- Experience with customer management software and MS Office
Benefits
- Permanent full-time position, 40 hours per week (part-time possible)
- Succeeding together – join a great team that enjoys their work and has a strong sense of camaraderie
- Grow together: we believe this only works with an openly practiced feedback culture
- Looking for variety? We offer a workplace that fits your life: in our office or as a hybrid option
- Birthday gifts and anniversary bonuses to make your special days even nicer!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
service orientationempathycommitmentverbal communication skills